SAVE A SERVICE CALL
Check the items below before making a service call. You will be charged for attending to any condition or
fault that is not related to manufacture or failure of a part.
Note:
The heater fans will continue operating for a few minutes after the heater is turned off. This is normal operation.
HEATER NOT OPERATING
•
Is the electricity switched on?
Ensure the power point is turned on.
•
Is there gas to the heater?
Try lighting another gas appliance. If there is no gas call your gas provider.
•
Is the heater operating in a timer OFF period?
Check Timer 1 and Timer 2 settings to ensure they are suitable to enable heating when required (refer to “Timer
1 & Timer 2 Operation” on page 9). For commercial models connected to a central control system; ensure the
central command system is operating and that scheduled operating times are correct.
•
Is the child lock on?
Ensure the child lock is not on (refer to “Child Lock Mode” on page 12).
•
Is the filter light flashing?
If the filter light is flashing the filter requires cleaning (refer to “Regular Care” on page 7).
•
Is a code displayed on the controller?
Check the controllers display to see if an error code is displayed. If an error code occurs the heater will 'lock out'
and will not operate until the fault has been rectified and the heater is reset. Refer to “Fault Indication” on page
29 for a detailed list of all available codes, their meanings, suggested remedies and heater reset procedure.
HEATER NOT SUFFICIENTLY HEATING ROOM
•
Is the set temperature too low?
Increase the heaters’ set temperature (refer to “Raising or Lowering the Set Temperature” on page 9).
•
Is the room in which the heater is installed too large?
Do you have the correct size heater for your room size? (Refer to “Heater Maximum Room Size” on page 14).
•
Is the area subjected to drafts?
Ensure windows and doors are closed and that there are no large gaps on external doors or windows where cold
air can enter.
ROOM GETS TOO HOT
•
Is the set temperature too high?
Decrease the heaters’ set temperature (refer to “Raising or Lowering the Set Temperature” on page 9).
HEATER PRODUCES SMOKE AND/OR ODOUR
Warning:
If you smell gas do not operate the heater. Refer to “What to do if you smell gas” on page 8.
•
When operated for the first time, the heater may produce smoke and/or odour. This is caused by oils used during
manufacture. When operating for the first time ensure the room is well ventilated by opening windows and doors
until the smoke and/or odour ceases. After first time use the heater should not produce smoke or odour and if
you continue to smell strange odours, shut down the heater immediately and phone your nearest Rheem
Service department or Accredited Service Agent to arrange for an inspection.
•
The heater will produce a strong odour if the room has been recently painted or if the floors have been waxed or
polished. Ventilate room properly before use.
HEATER MAKES NOISES
•
The heater will make noises during start up and shut down and the fan may be heard during operation and after
the heater stops. A slight hissing sound (gas flow) may also be evident during operation. Heating appliances
may also occasionally produce creaking or cracking noises which are caused by expansion and contraction of
metallic parts as they are heated or cooled. These noises are all normal noises.
IF YOU HAVE CHECKED ALL THE FOREGOING AND STILL BELIEVE YOU NEED ASSISTANCE, PHONE
YOUR NEAREST RHEEM SERVICE DEPARTMENT OR ACCREDITED SERVICE AGENT.
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