13
BENTO 42 E | Owner and Installation Manual
TROUBLESHOOTING
IF YOU SMELL GAS:
Shut off gas supply.
Do not try to light any appliance.
Do not touch any electrical switch; do not use any phone in the vicinity of the appliance.
Immediately call your gas supplier from a safe distance. Follow your gas supplier’s instructions.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Burner shuts off/relights intermittently.
1. Wind or gusts in excess of 16 km/h
(10 mph).
2. Air present in gas line
1. Protect pilot from wind with
decorative topping - sides of pilot
housing may be covered. DO
NOT BLOCK IGNITION PORT.
In the case of consistently windy
conditions, a protective glass
barrier may be necessary.
2. Ensure gas line is thoroughly bled
Unit is smoking / sooting excessively.
(Note: It is natural and unavoidable for
appliance sets to produce moderate
levels of carbon (soot) where flames
contact the media.)
1. Poor fuel quality
2. Excessive flame impingement or
blockage
3. Improper fuel/air mixture
1. Contact local natural gas
company
2. Separate the stones to allow
more flame passage
3. Remove any foreign items from
the flame pattern and/or check
for proper orifice sizing
Burner is excessively noisy
(Note: The movement and combustion
of gas will create low, unavoidable
levels of noise.)
1. Passage of air/gas across irregular
surfaces
2. Excessive gas pressure on natural
gas units
1. Relieve any tight bends or kinks
in gas supply line
2. Check/reset gas regulator
pressure
Gas odor even when power is off
1. Gas leak. See Warning statement
above.
2. Main gas valve defective.
1. Locate and correct all leaks (see
Checking Gas Connections, pg 5)
2. Replace gas valve
Unit produces unwanted odors
1. Gas leak. See Warning statement
below.
1. Locate and correct all leaks (see
Checking Gas Connections, pg 5)
WARNING:
Turn off appliance and let cool before
servicing. Only a qualified service
person should service and repair this
appliance.
IMPORTANT: Operating unit where
impurities in air exist may create
odors. Cleaning supplies, paint,
paint remover, cigarette smoke,
cements and glues, new carpet or
textiles, etc., create fumes. These
fumes may mix with combustion
air and create odors. These odors
will disappear over time.
