Troubleshooting
Support information is also available at www.palmOne.com/support/intl
Your handheld does not turn on, or does not respond when you tap it
1. Try turning it on by pressing one of the application buttons on the front panel.
2. Do a soft reset: Use the stylus to gently press the reset button inside the hole on
the back of the handheld.
3. Make sure the power adapter is firmly connected to the handheld and to a
working
electric outlet. Charge for another three full hours.
Palm Desktop Installer does not start when you put the CD into the drive
Windows:
1. Click the Start button and select Run.
2. Click Browse to locate the drive with the Palm Desktop software CD.
3. Double-click autorun.exe on the CD.
Mac:
1. Double-click the CD icon on the Mac desktop.
2. Double-click the Palm Desktop Installer icon.
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