Tungsten™ E2
Handheld
586
CHAPTER 28
Common Questions
• Some wireless service providers have other requirements specific to their service. For example,
Yahoo! requires you to pay for a POP account in order to download email messages from your
Yahoo! account to your handheld. Check with your service provider to see if any provider-
specific requirements exist.
• Service provider settings frequently change. If your email account was working but you are
currently experiencing problems, check with your service provider to see if any of the account
settings have changed.
I am having problems sending and receiving email.
• Short periods of time when email is unavailable are common due to server problems or poor
wireless coverage. If you have problems sending or receiving mail for an extended period of
time, check with your ISP or email service provider to verify that the service is working properly.
• Make sure your ISP or email provider allows you to send and receive email on a wireless
handheld. Several providers, like Hotmail, do not offer this option at all.
My auto get mail is not working.
• If auto get is occurring and you turn your handheld off or the connection to your email service
provider is disconnected, the auto get fails.
• If you are attempting an auto get over a network, you must be in range of a network access point
for the auto get to work.
• The auto get feature may not work with your specific
VPN connection
. It doesn’t work for
SSL
connections
, or if you have set up the
security preferences
on your handheld to encrypt
databases on the handheld.
• Your handheld must be able to make periodic connections to the Internet through your
Bluetooth mobile phone or a Bluetooth access point. If your handheld is not within range of a
Bluetooth device that allows it to connect to the Internet, auto get mail does not take place.
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