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CHAPTER 2
Common Questions
If you have a problem with your Palm
®
Wi-Fi card, review the questions
in this section.
If you are still having problems, contact Technical Support by going
to
www.palm.com/support
.
Why can’t I make a wireless connection?
•
Your Wi-Fi card is designed to connect to a wireless access point.
Consult your wireless access point manual and the manufacturer
website for troubleshooting information regarding your wireless
access point.
•
Most corporate networks have security policies that require special
setup procedures. Contact your IT administrator for information.
Why can’t I make a wireless connection when
traveling internationally?
Your Wi-Fi card operates in the Industry Scientific and Medical (ISM)
band and supports channels 1 through 11. In countries where channels
12 through 14 are also used, you may encounter access points using
only these channels and be unable to make a wireless connection. For
information on which channels are supported in other countries, see the
documentation on the CD included with the Wi-Fi card.
