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Appendix C

Frequently Asked Questions

154

For technical support contact information, see the Customer Support card that
comes with your handheld, or go to

www.palm.com/support

.

Problem

Solution

I am having problems
accessing my account.

Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures in

. If you followed the procedure and

are experiencing problems using the account, verify that the
account complies with your e-mail provider’s requirements by
following these steps:

■

Verify both your password and your username for your
e-mail account.

■

If you are connecting using an external modem device such
as a PalmModem

®

accessory, verify that you have an

account with an ISP and are able to dial in over a voice
phone line.

■

If you are connecting using a mobile phone through either
a cable or the IR port on your handheld, verify that you
have either a data-enabled GSM or a high-speed GPRS
account with your wireless service provider.

■

Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.

■

Some wireless service providers have other requirements
specific to their service. For example, Yahoo! requires you
to set up POP mail forwarding for your Yahoo! account in
order to download e-mail messages to your handheld.
Check with your service provider to see if any provider-
specific requirements exist.

■

Service provider settings frequently change. If your e-mail
account was working, but you are currently experiencing
problems, check with your service provider to see if any of
the account settings have changed.

I am having difficulty sending
and receiving mail using a
synchronize-only account.

Make sure you have chosen the same settings for the account
on both your handheld and your desktop. For example, if the
account is set up on the handheld to use the POP protocol,
check the HotSync

®

manager on the desktop to make sure that

POP is selected as the protocol for that account.

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Содержание VersaMail 2.5

Страница 1: ...Palm VersaMail 2 5 Personal E mail Software Handbook ...

Страница 2: ...r loss resulting from the use of this handbook Palm assumes no responsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss I...

Страница 3: ...ork e mail account 11 Entering the account username and password 13 Entering the name of the outgoing and incoming mail server 13 Setting mail retrieval options for a POP or IMAP account 15 Setting outgoing mail options 16 Adding a signature 17 Setting advanced outgoing mail options 18 Testing your new account 18 Creating a synchronize only account 19 Entering the account username and password 20 ...

Страница 4: ...notification 40 Scheduling auto get mail 41 Auto get notifications 43 Setting notification options 44 Viewing and using the Reminders screen 46 Auto get mail retries 47 Resource issues with auto get mail 48 Inbox icons in the VersaMail application 48 Reading e mail 49 Viewing other folders 51 Managing display options in the folder s list view 51 Moving e mail between folders 56 Creating and editin...

Страница 5: ... VersaMail HotSync Conduit shortcuts 106 Verifying handheld account settings before synchronizing accounts 106 Configuring Microsoft Outlook 107 Configuring Microsoft Outlook Express 107 Configuring Eudora 108 Converting attached files 108 Synchronizing an account 110 Synchronizing multiple accounts 112 Using SSL with the conduit 112 Chapter 5 Going Beyond the Basics 113 Managing mail filters 113 ...

Страница 6: ...abases 143 Wireless IMAP folder synchronization 143 Using Secure Sockets Layer SSL 145 Appendix A Five way Navigation in Palm VersaMail Personal E mail Software 147 Appendix B Keyboard Shortcuts in Palm VersaMail Personal E mail Software 151 Appendix C Frequently Asked Questions 153 Index 155 ...

Страница 7: ...many e mail features in the VersaMail application This book assumes that you know how to use the basic functions of your Palm handheld such as the basic applications and HotSync Manager For more information about using your Palm handheld consult the documentation that came with the handheld NOTE The appearance of icons varies slightly among different handheld models The icons on your handheld for ...

Страница 8: ...About This Book 2 ...

Страница 9: ... describes the following An overview of the VersaMail 2 5 application s features Instruction for installing the VersaMail application Instruction for synchronizing an existing username Instruction for upgrading an existing MultiMail or VersaMail database for use with the VersaMail 2 5 application Palm VersaMail application features Key features of the VersaMail 2 5 application include the followin...

Страница 10: ...m the Software Essentials CD ROM included with your handheld Users of other handhelds should download the VersaMail application from the web Steps for each type of installation procedure follow To install the VersaMail application from the CD ROM 1 Insert the Software Essentials CD ROM that came with your handheld into your computer s CD ROM drive and follow the onscreen instructions 2 Connect the...

Страница 11: ...ersamail language exe file where language is the language you want to use 3 Click Next and then click Next again 4 Connect the handheld to the cradle cable and then click Next The HotSync operation updates the VersaMail application files on your handheld 5 Tap the VersaMail icon in the Applications Launcher on the handheld after the HotSync operation has finished 6 Tap Yes to update the files on y...

Страница 12: ...ten Upgrading a MultiMail or VersaMail database If you have previously used a Palm personal e mail application such as MultiMail SE or MultiMail Deluxe or used version 2 0 of the VersaMail application you can upgrade your e mail database for use with the VersaMail 2 5 application To upgrade an existing e mail database for use with the VersaMail application 1 Perform a HotSync operation with a user...

Страница 13: ... that you can send and receive e mail on your handheld using your Yahoo account This chapter describes the following Account and connection types Getting ready to set up e mail accounts Setting up and configuring e mail accounts Editing e mail accounts Deleting e mail accounts Account and connection types Two types of e mail accounts are supported Network You can send and receive e mail directly t...

Страница 14: ...d separately Infrared IR port on the handheld to infrared port on a mobile phone Direct connection to a mobile phone by means of a physical cable Handheld cradle connected to your desktop Windows users only Network e mail account prerequisites Before you can set up a network e mail account you must do the following Establish the e mail account with an e mail service provider Common providers inclu...

Страница 15: ...h technology Active wireless service with a GSM carrier If you are using GPRS the same carrier generally provides both GSM and GPRS service Note that some GSM carriers require you to order a special data service separate from voice service to make a network connection Not all handheld models support use of a Bluetooth card See the electronic handbook that came with your handheld for information Co...

Страница 16: ...count If you want to access e mail on your handheld using your corporate e mail account you create this account on your handheld in exactly the same way as any other account see Network e mail account prerequisites earlier in this chapter with one exception For a corporate e mail account you may need to set up a virtual private network VPN See VPNs later in this chapter for information The followi...

Страница 17: ...t up a VPN to access corporate e mail in either of the following two situations Your company s wireless local area network LAN is located outside the firewall Your company s wireless LAN is located inside the firewall but you are trying to access the network from outside the firewall for example from a public location or at home NOTE Check with your company s server administrator to see if a VPN i...

Страница 18: ...ervice you selected it displays the correct protocol 6 Tap Next Account Name Enter a descriptive name for the account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you are connecting Select Other if your ISP is not listed Protocol Tap the Protocol pick list and select POP or IMAP Most e mail providers use the POP protocol ...

Страница 19: ...l address 2 Tap the Password box and then enter your password 3 Tap OK The Password box displays the word Assigned to indicate that a password has been entered 4 Tap Next Entering the name of the outgoing and incoming mail server You need to verify your e mail address for the account you are accessing as well as enter the names of the outgoing and incoming mail servers To enter mail server setting...

Страница 20: ...m If the VersaMail application knows the outgoing mail server name based on the mail service you selected the correct server name is displayed 4 Tap Next 5 Do one of the following To accept these mail options and begin using the VersaMail application tap Done This takes you to the Inbox of the account you set up See Chapter 3 for information on getting and sending e mail To set up additional mail ...

Страница 21: ...ded to your Inbox including messages you have already read To get all mail including mail you have already read and not just unread mail deselect Get unread mail ONLY Delete messages on server To delete messages on your provider s mail server when they are deleted in the VersaMail application select the Delete messages on the server when they are deleted in VersaMail check box Leave mail on server...

Страница 22: ...ssage Size The maximum size of an incoming message is 5KB by default but you can enter a smaller size The maximum message size that you can retrieve is 60KB for the body text and 2MB total including attachments POP accounts IMAP accounts Display Name Enter the name you want to appear on your outgoing messages such as Joe Smith Reply To Address Enter the e mail address that you want recipients to s...

Страница 23: ...s check box and then enter the text of the signature This signature is attached to all your outgoing e mail 2 Tap Next BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mail address The blind copy e mail address is not seen by the other recipients of the message For example if you want a copy of all messages you send from your handheld to be sent to your...

Страница 24: ...mail server administrator Authentication Select the My server requires authentication ESMTP if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account in Chapter 5 for information If you select this option username and password fields appear These fields are already filled in based on the account information ...

Страница 25: ...ans of the cradle cable You can t send and receive messages wirelessly or with a modem for any account of this type To create a synchronize only e mail account 1 Tap the Menu icon 2 Tap Accounts 3 Select Account Setup 4 Tap New 5 Do the following Account Name Enter a descriptive name for this account such as My Yahoo Mail Service Tap the Mail Service pick list and select the provider to which you ...

Страница 26: ...rname and password In the next part of the VersaMail Account Setup you enter the username and password for this account The VersaMail 2 5 application provides strong 128 bit AES encryption for your password To enter the account username and password 1 Enter the username you use to access your e mail This is generally the part of your e mail address appearing before the symbol it is usually not you...

Страница 27: ...ess to verify that it is correct and edit it if necessary If you chose Other from the Mail Services pick list on the Account Setup screen enter the e mail address for your account 2 Enter the name of your incoming POP mail server such as pop mail yahoo com If the VersaMail application knows the incoming mail server name based on the mail service you selected the correct server name is displayed 3 ...

Страница 28: ... a POP or IMAP account 1 Optional Select any of the following Get unread mail NOTE The POP protocol does not support retrieval of unread mail only from the server If you have a POP e mail account the VersaMail application downloads all messages from the server regardless of whether you have read them for example on your desktop or on the web and regardless of whether this check box is selected For...

Страница 29: ...umber if you choose to retrieve incoming mail over a secure connection see the next bullet item If you are not sure about the correct port number check with your mail server administrator Use Secure Connection To retrieve incoming mail over a secure Secure Sockets Layer or SSL connection select the Use Secure Connection check box See Using Secure Sockets Layer SSL in Chapter 5 for information on S...

Страница 30: ...this is different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC Select the BCC check box to send a blind copy of any e mail message you send to anoth...

Страница 31: ...servers use If you are not sure about the correct port number check with your mail server administrator Authentication Select the My server requires authentication ESMTP if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account in Chapter 5 for information If you select this option username and password fiel...

Страница 32: ...mation You will not be able to synchronize e mail between your handheld and your desktop until you configure the account on your desktop Editing e mail accounts From time to time you may need to edit information about one of the e mail accounts you set up To select the account to edit 1 Tap the Menu icon 2 Select Accounts 3 Select Account Setup 4 Tap the name of the account that you want to edit a...

Страница 33: ...ail 2 5 application provides strong encryption for your password To edit the account username and password 1 Optional Enter a new username for accessing your e mail This is generally the part of your e mail address appearing before the symbol it is usually not your entire e mail address Account Name Enter a descriptive name for this account such as My Yahoo Mail Service Tap the Mail Service pick l...

Страница 34: ... incorrectly you can edit the address or the server names To edit mail server settings 1 Optional Enter a new e mail address for the account you are accessing such as examplename yahoo com 2 Optional Enter the new or correct name of your incoming POP mail server such as pop mail yahoo com If the VersaMail application knows the incoming mail server name based on the mail service you selected the co...

Страница 35: ...t retrieval of unread mail only from the server If you have a POP e mail account the VersaMail application downloads all messages from the server regardless of whether you have read them for example on your desktop or on the web and regardless of whether this check box is selected For IMAP accounts select Get unread mail ONLY to download only unread mail to your handheld If you don t choose this o...

Страница 36: ... port number if you choose to retrieve incoming mail over a secure connection see the next bullet item If you are not sure about the correct port number check with your mail server administrator Use Secure Connection To retrieve incoming mail over a secure Secure Sockets Layer or SSL connection select the Use Secure Connection check box See Using Secure Sockets Layer SSL in Chapter 5 for informati...

Страница 37: ...address that you want recipients to see and reply to on your e mail messages only if this is different from the e mail address from which you are sending the message For example if you are sending a message from me yahoo com but you want recipients to reply to me earthlink net enter the reply to address here Reply To Address makes it look as though the e mail came from the address you entered BCC ...

Страница 38: ...rs use If you are not sure about the correct port number check with your mail server administrator Authentication Select the My server requires authentication ESMTP if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account in Chapter 5 for information If you select this option username and password fields ap...

Страница 39: ...ount from the VersaMail application deletes only the account from your handheld Your e mail account still exists at Yahoo com NOTE You can delete all but one of your e mail accounts you must have at least one account To delete an account 1 Tap the Menu icon 2 Select Accounts 3 Select Account Setup 4 Tap the name of the account you want to delete and then tap Delete Username and Password fields app...

Страница 40: ...ion preferences in Chapter 5 for information on setting up the default service for your handheld However for any given e mail account you have the option of switching to a different service for use with that account only For example the default service you have selected for your handheld may be called Modem and may use a PalmModem accessory sold separately to make a dial up connection to your e ma...

Страница 41: ...d When you reopen the application the e mail account you selected My Earthlink in this example continues to connect using the new connection Earthlink GPRS in this example until you either select a new service or deselect the Always connect using check box If you deselect the Always connect using check box the e mail account My Earthlink connects using the default handheld service My VPN in this e...

Страница 42: ...Chapter 2 Setting Up and Managing E mail Accounts 36 ...

Страница 43: ...sage size author and subject or you can get entire messages immediately If you choose to get message subjects only and want to read a full message you can get more of the message If you choose to get the entire message the body text of the message will be downloaded up to the maximum message size you select See Reading e mail later in this chapter for information Choosing the e mail account and di...

Страница 44: ...g the entire message When you get e mail messages you can choose to get the subject only or to get the entire message You can also use the Details dialog box to select options for getting unread e mail only downloading attachments using filters and more To get e mail messages 1 Tap Get Mail If you have e mail stored in your Outbox tap Get Send 2 In the Get Mail dialog box tap Subjects Only to down...

Страница 45: ... a default connection type 4 Optional For IMAP accounts you have the option of synchronizing IMAP folders from the Get Mail dialog box See Wireless IMAP folder synchronization in Chapter 5 for information NOTE The maximum size of an incoming message is 5KB by default 5 Tap OK 6 Optional If you are retrieving mail using a VPN connection you may be asked to enter the username and password you use to...

Страница 46: ... message screen to download and view the entire message Auto get mail recognizes any filter criteria you have set up for downloading messages to your handheld See Managing mail filters in Chapter 5 for information Any messages that do not meet the filter criteria are not downloaded during an auto get To retrieve messages that do not conform to filter criteria perform a manual get with all filters ...

Страница 47: ...et takes place at the same time for example for two separate e mail accounts the retrievals take place in the following order Any past due auto get for example a retry of an earlier failed auto get Current retrievals according to the order of e mail accounts 1 2 and so on NOTE The auto get feature is not supported for VPN or SSL connections It is also not supported if you have configured the secur...

Страница 48: ...d select the time interval from 15 minutes to 12 hours See Resource issues with auto get mail later in this chapter for information on setting the interval Start Time Tap the Start Time box tap to enter the start time hour and minute and tap to enter AM or PM Then tap OK End Time Tap the End Time box tap to enter the end time hour and minute and tap to enter AM or PM Then tap OK Days Tap the days ...

Страница 49: ...e arrives in your account The beep or alert sound your hear is called a notification Your handheld also notifies you of a new message s arrival by blinking an indicator light or vibrating if certain preferences are selected For more information see Making your handheld buzz or blink when you get new e mail later in this chapter NOTE You must select the Notification option to have your handheld not...

Страница 50: ... From the Inbox or another folder screen tap the Menu icon 2 Tap Options 3 Tap Notification 4 Tap the Notify me of new mail and mail alerts check box 5 Tap the Notify Sound pick list and select a sound The handheld plays a brief demonstration of the sound NOTE If you have installed a custom sound on your handheld it appears on the Notify Sound pick list 6 Tap OK You can follow these procedure step...

Страница 51: ...ing on your handheld model do one of the following Tap the Preferences pick list in the upper right corner and then tap General Tap Sounds Alerts 4 Do any of the following To change the volume of the Alarm Sound tap the Alarm Sound pick list and select Low Medium High or Off To change whether or not the handheld indicator light blinks when you receive new e mail tap the Alarm LED pick list and sel...

Страница 52: ...lose the Reminders screen and return to whatever you were doing on your handheld before the Reminders screen appeared Tap Clear All to dismiss all reminders in the Reminders screen When a notification appears in the Reminders screen tap the notification to go to the Inbox of that account or launch the VersaMail application and go to that account Once you view a message in the Inbox it is removed f...

Страница 53: ...ge but would display the number of messages retrieved after the successful retrieval Reminders screen notifications are specific for each account For example if auto get fails for one account but succeeds in downloading new messages for a separate account the Reminders screen displays an error message for the first account and a message indicating the number of messages downloaded for the second a...

Страница 54: ...r you may drain your handheld s battery charge more quickly and thus need to recharge the battery more frequently Increasedmonthly charges If your e mail service provider is a wireless provider such as Cingular or T Mobile that charges a fee for data transactions using the auto get feature can substantially add to your monthly charges This issue is especially noticeable for POP accounts because th...

Страница 55: ...age press Select to close the message If you chose to get messages by subjects only tap the More button to view the body of the e mail message plus any attachments up to the maximum message size you select If the downloaded message exceeds your maximum message size only a partial message is displayed Tap the More button to view the entire message See Getting e mail by subject or getting the entire...

Страница 56: ...er installed as the default on your handheld you can tap the URL to open the graphic image See Working with URLs later in this chapter for more information When you set the VersaMail application to receive e mail messages as HTML any messages sent as plain text will be displayed as plain text only You can also set the application to receive all messages as plain text only regardless of the format ...

Страница 57: ...k list in the upper right corner of the screen 2 Tap the folder you want to view Managing display options in the folder s list view You can customize the way in which messages appear in the list view of your mail folders The options you choose apply to all folders The display that options you can customize and the default settings are as follows Available folders Option Default Sort by Date Sort o...

Страница 58: ...the sort order 1 Tap Display 2 Tap the Sort by pick list and then tap the column name 3 Tap Descend or Ascend to change the sort order 4 Tap OK To select a one line or two line view 1 Tap Display 2 Tap the Show pick list and then tap the view you want 3 Tap OK ...

Страница 59: ... whether you choose a one line or a two line view NOTE If you select Date the Date column displays the message time for any messages received today that is any message received after 12 01 A M Otherwise the Date column shows the date the message was received 3 Tap OK To change the font 1 Tap Display 2 Tap in the Font field 3 Tap the Font pick list and select the font you want Tap here ...

Страница 60: ...the font style you want 6 Tap OK To select colors for read and unread mail 1 Tap Display 2 Tap the Unread pick list and then tap the color you want to use to display unread messages 3 Tap the Read pick list and then tap the color you want to use to display read messages 4 Tap OK In the list view itself you can also change the size of the columns ...

Страница 61: ...olumn divider to change the width of the column You can also change the font within an individual message This change affects the the font of all messages you compose To change the font of a composed message 1 On the message screen tap the Menu icon 2 Select Options 3 Tap Font 4 Tap the Font pick list and select the font you want Drag the column divider left or right to make the column narrower or...

Страница 62: ... size you want 6 Tap the Style pick list and select the font style you want 7 Tap OK Moving e mail between folders You can move one or more e mail messages between folders To move one e mail message 1 Tap the folders pick list in the upper right corner of the screen and then tap the folder name ...

Страница 63: ...ve to the folder you want and then press Select to select the folder TIP You can also move a single e mail message from within the body of the message by making the Command stroke in the Graffiti 2 writing area tapping the folder icon and selecting the destination folder from the pick list See Using the command bar in Chapter 5 for more information on the command bar To move multiple e mail messag...

Страница 64: ...k appears next to each selected message 3 Do either of the following Tap the Menu icon and then tap Move To Tap a message icon next to a selected message and then tap Move To on the pick list 4 Tap the folders pick list and select a destination folder 5 Tap OK ...

Страница 65: ...tly between POP and IMAP e mail accounts as described in the following procedure To create and edit e mail folders 1 Tap the folders pick list in the upper right corner of the screen and then tap Edit Folders 2 On the Edit Folders or Edit IMAP Folders screen select any of the following To create a new folder tap New and then enter the new folder name For IMAP accounts only select the check box if ...

Страница 66: ...he screen and then tap Delete For IMAP accounts only select the check box if you also want to delete the folder on the server and then tap OK For POP accounts the folder will be deleted immediately and you will not see a confirmation screen Creating and sending new e mail When you create a new e mail message you can enter the person s e mail address or use the Lookup screen to find a particular ad...

Страница 67: ...ap the To field a dialog box shows all recipients for the current message Addressing a message by typing the address You can address a message by entering the complete address To enter the address 1 In the New Message screen tap or navigate to the To field and enter the address and then tap Done For multiple recipients type a semicolon and then a space between recipient names The To field expands ...

Страница 68: ... a comma instead of a semicolon it is automatically changed to a semicolon If you enter a space with no punctuation between names semicolons are not inserted and the e mail message is improperly addressed If you want to edit an e mail address that is longer than the line provided in the New Message screen tap the To field and edit the address 2 To send copies tap cc or bcc and enter the recipient ...

Страница 69: ...steps given for the To field Using Smart Addressing to address a message Smart Addressing types ahead and completes a recognized e mail address Smart Addressing automatically fills in fields when the recipient s name and e mail address are in your Address Book By default Smart Addressing is selected in VersaMail Preferences To use Smart Addressing to address a message 1 In the To field start enter...

Страница 70: ...ate or tap to select the name e mail address you want 3 Tap Done Turning Smart Addressing on or off You can turn Smart Addressing on or off in VersaMail Preferences By default Smart Addressing is turned on To turn Smart Addressing on or off in VersaMail Preferences 1 In the Inbox tap the Menu icon 2 Tap Options 3 Select Preferences 4 Tap Advanced 5 Tap the Enable Smart Addressing check box if it i...

Страница 71: ...character of each sentence is automatically capitalized for you 3 Optional Tap the Options menu and select Add Attachments See Attaching files from a handheld application later in this chapter 4 Tap one of the following to send the e mail TIP You can also tap Drafts to save this message in the Drafts folder rather than send it Send Sends the e mail immediately Outbox Stores e mail in the Outbox so...

Страница 72: ...he message on the first attempt The VersaMail application attempts automatic send retry only after a manual send attempt fails NOTE Automatic send retry occurs only if you tap Send to send the message manually It does not work if you tap Get Send To select automatic send retry Tap Yes in the dialog box notifying you that manual send has failed If automatic send retry succeeds on any attempt the me...

Страница 73: ...a detailed error message Viewing the error message deletes the notification from the Reminders screen The Reminders screen shows only the most recent notification for a given e mail account no matter how many automatic send retries have been attempted for that account If automatic send retry fails after the third attempt you must send the message manually NOTE If you perform a soft reset or a HotS...

Страница 74: ... the manual send fails you can choose to store the message in the Outbox to await the next automatic send retry See the next section Outbox icons in the VersaMail application for icons that indicate messages awaiting the next automatic send retry as well as messages in the locked and error state Outbox icons in the VersaMail application The icons to the left of a message in the Outbox indicate the...

Страница 75: ...e 1 In the Inbox tap the Menu icon 2 Tap Options 3 Select Preferences 4 Tap Signature 5 Tap the Attach Signature check box to select it 6 Enter your signature information 7 Tap OK Forwarding e mail You can quickly forward e mail messages from any folder other than the Outbox folder To forward e mail 1 Tap the folders pick list and select the folder that contains the e mail 2 Tap the e mail message...

Страница 76: ...the procedure for creating new e mail earlier in this chapter for more information on addressing messages 6 Optional Enter some text describing the forwarded message 7 Tap Send to send the message or tap Outbox to store it in the Outbox NOTE Forwarded messages are always sent as text only even if you received the original message in HTML format Tap Forward ...

Страница 77: ...hat you are reading 1 Tap the message you want to reply to 2 Tap Reply 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Tap OK 5 Enter a reply 6 Tap Send to send the message now or tap Outbox to send it later NOTE Replies are always sent as text only even if you received the original message in HT...

Страница 78: ...ptions menu 2 Tap the envelope icon next to the message and then select Reply from the pick list For handhelds with a navigator Press Down on the navigator to move to the Reply option and then press Select to select this option 3 In the Reply Options dialog box select options for replying to the sender only or to all e mail recipients and for including original message text 4 Tap OK The e mail is ...

Страница 79: ...s in the To field Depending on whether the received message is displayed in HTML or plain text format URLs and e mail addresses appear in slightly different forms as follows Working with attachments You can easily download view and send attachments with e mail messages HTML URLs and e mail addresses appear as blue underlined text Plain text URLs appear as any text beginning with http or www You ca...

Страница 80: ...it a file for viewing For example your handheld may contain an image viewer that allows another application to pass it a JPEG attachment for viewing You do not need to do anything different in the steps for downloading and viewing attachments if your handheld contains such a viewer the attachment is automatically opened If your handheld does not contain such a viewer you cannot view the attachment...

Страница 81: ...aded to the handheld To download an attachment 1 In the Inbox tap the message with the attachment A paper clip icon appears on the message s icon if the message has an attachment that has been downloaded If you choose to get messages by subject only you must tap More for each downloaded message in order to view the body of the e mail message plus any attachments up to the maximum message size If t...

Страница 82: ...d then tap View If there are multiple viewers registered on your handheld for the attachment file type either use the default viewer shown or select a viewer from the list For example if you have two photo viewing applications on your handheld and you select a photo attachment on the list the Viewer pick list appears containing the names of the photo viewing applications Tap the pick list and sele...

Страница 83: ...aximum message size or a message with multiple attachments whose total size exceeds your maximum message size requires some extra steps To determine if a message has an attachment or multiple attachments that exceed the maximum message size In the Inbox tap the message title If the message plus attachments exceeds the maximum message size the More button appears on the Message screen In the case o...

Страница 84: ...e button is no longer displayed Follow the procedure for viewing an attachment presented earlier in this chapter To download multiple attachments whose total size exceeds the maximum message size 1 Tap the red paper clip icon 2 Select one of the following To return to the Message screen tap Cancel To view any fully downloaded attachments without continuing to download additional attachments tap No...

Страница 85: ...ansion card 1 Insert the expansion card into the slot on your handheld 2 Follow the procedure for downloading attachments described earlier in this chapter 3 On the Attachments screen tap Save To Card 4 Tap OK Attaching files from a handheld application You can attach files on your handheld to e mail messages you send For example you can attach files from the various handheld applications such as ...

Страница 86: ...handheld application 1 In the Inbox tap the Menu icon 2 Tap Options 3 Tap Attachment 4 Tap the Type pick list and select the file type All files of the selected type appear in the Type box For example if you select Appointments vCal tap Date Book to see a list of appointments from a particular date that you can attach or tap To Do to see To Do List tasks Select type of file you want to attach ...

Страница 87: ...il message tap the attached file in the Attachments box and then tap Delete 7 Tap Send or Outbox Attaching files from an expansion card If you have purchased an expansion card and have saved files to the card you can attach files from the card to an e mail message you are sending The types of files you can attach from an expansion card include the following Word docs HTML files JPEG and GIF graphi...

Страница 88: ...Attachment 5 Tap the From pick list and select Files on Card 6 Tap the Type pick list and select the file type Only file types that correspond to the types of files on the card will be displayed on the list For example if the card contains only Word docs and Address Book entries only the file types doc and vCard will be listed You can select a particular file type or select All Files to view all f...

Страница 89: ...Forwarding an attachment You can include an attachment on any message you forward up to the maximum message size To forward a message with an attachment 1 Tap the folders pick list and select the folder that contains the e mail 2 Tap the e mail message to display it 3 Tap the Forward button 4 Tap To On the Recipient List screen enter or look up the recipient address See Creating and sending new e ...

Страница 90: ...ng and deleting e mail later in this chapter To delete one or more messages 1 Tap the folders pick list and select the folder that contains the message you want to delete 2 Do one of the following 3 Do one of the following Tap the message icon next to a selected e mail message and then tap Delete Tap the Menu icon and then tap Delete For handhelds with a navigator Press Right on the navigator to m...

Страница 91: ...empties all deleted e mail older than one week See Emptying the trash later in this chapter for more information IMPORTANT If you delete a message on the server you cannot retrieve it and view it again later To delete messages before a certain date 1 In the Inbox tap the Menu icon 2 Tap Delete Old from the Message menu 3 Tap the Folder pick list and select the folder that contains the messages you...

Страница 92: ... list and then tap One Week One Month or Choose Date If you tap Choose Date you can select a date from the calendar 5 Tap Delete 6 Optional Tap Also delete message s on server if you want to delete the message from the server now 7 Tap OK Tap a date to select it or tap Today ...

Страница 93: ...lected in VersaMail Preferences a message asks if you want to delete the trash 3 Optional Tap Details to see how many messages are in the trash and whether the messages are set to be deleted on the server 4 If you want to delete messages from the handheld as well as from the server tap Both A message asks if you want to update the server now To delete the message from only the handheld now tap Han...

Страница 94: ...k Older Than 1 Month 6 Tap OK Marking messages as read or unread You can mark messages as read or unread When you tap a message to read it it is automatically marked as read NOTE Because POP servers do not support the read or unread message feature the message is in bold or regular typeface for POP accounts on the handheld but you can t connect with the server to change the message state To mark m...

Страница 95: ...Unread 4 For IMAP accounts only Tap Handheld to mark the messages as read or unread on your handheld Tap Both to mark the messages on both the handheld and the server If you tap Both this message appears Tap OK to connect with the server and immediately mark the messages as read or unread on the server This action also processes any other pending actions on the server such as messages not yet dele...

Страница 96: ...ature the message is in bold or regular typeface for POP accounts on the handheld but you can t connect with the server to change the message state Read messages appear in plain text unread messages appear in bold text Setting preferences for getting and deleting e mail VersaMail Preferences determine how the VersaMail application gets sends and deletes e mail To set e mail preferences 1 Tap the M...

Страница 97: ...end periodically deleting messages on the server Download Attachments Causes files attached to e mail to be automatically downloaded to your handheld Attachments that exceed the maximum message size cannot be downloaded See Working with attachments earlier in this chapter for more information Receive Format Enables you to retrieve messages in HTML format or in plain text format If you choose HTML ...

Страница 98: ...isplay name 4 Optional If the Last name and First name fields are blank enter the first and last name associated with the From e mail address 5 Tap OK to add the e mail address to the Address Book and then tap OK in the confirmation dialog box You can also update an existing Address Book entry with a new e mail address or create a second Address Book entry for a name that has an existing record Th...

Страница 99: ...r any other e mail clients that use MAPI This chapter describes the following Starting the Palm VersaMail HotSync Conduit Configuring and activating accounts in the HotSync Manager Synchronizing e mail on the handheld with a desktop e mail application Converting attached files using attachment conversion plug ins Configuring an account in HotSync Manager Before synchronizing an e mail account you ...

Страница 100: ...l Select the check box Set Selection As Default to make the current settings the default settings for all accounts Setting synchronization options and account settings Next you must configure each e mail account s general synchronization settings For example if you created an Earthlink e mail account on the handheld and want to synchronize that with the desktop set the synchronization options for ...

Страница 101: ...ersaMail Configuration For User screen click the plus sign to the left of the account you want to configure 2 Under the account name click Mail Client Sync Setup 3 Select the option Check this box to synchronize this mail account when you perform a HotSync operation otherwise the account cannot be synchronized Click plus sign ...

Страница 102: ...If prompted enter profile and password information for the client you selected IMPORTANT You must select the synchronize check box and select a mail client in order to synchronize the account between your desktop and your handheld Mail Client Action Microsoft Exchange 5 0 or later Select a MAPI profile to access the mail server The conduit displays any existing MAPI profiles in the list Enter your...

Страница 103: ... Direct POP connection to server Select this option to synchronize an account by connecting directly with a POP server You must enter the information about the server in the VersaMail application on your handheld when you create the e mail account to access the server You will enter information about the incoming POP server the outgoing SMTP server your e mail username your password and your e mai...

Страница 104: ...der Handheld Settings in the conduit see the procedure for selecting handheld synchronization settings later in this chapter During the HotSync operation the conduit reads the settings you selected If the settings do not exist or all server information is wrong an error is reported in the HotSync log file However if the incoming server IMAP is correct the Inbox is synchronized if the option to syn...

Страница 105: ...account name click Advanced Sync Options 6 Enter the synchronization options you want Maximum message size KB Enter the maximum message size from 1 to 2048KB If the message exceeds the maximum size the conduit truncates the message For example the maximum message size might be 50KB and the message might have the following Message header 1KB Body 20KB Attachment 140KB Attachment 220KB In this case ...

Страница 106: ...terday but if you enter 3 e mail is synchronized for today yesterday and the day before Synchronize unread mail only Select whether to synchronize all e mail between your desktop and your handheld or unread e mail only By default the check box is unselected meaning that all e mail will be synchronized Download attachments Select whether to download attachments during synchronization By default the...

Страница 107: ...ows a Click the name of the folder you want b Click in the Synchronize column to the right of the folder name c Click the arrow to open the drop down list and click Yes or No to synchronize the folder or not 8 Click OK You can now set synchronization options for your handheld for the selected account ...

Страница 108: ...ng E mail Between the Handheld and the Desktop 102 To set handheld synchronization settings 1 Under the selected account name click the plus sign to the left of Handheld Settings 2 Click Account Information Click plus sign ...

Страница 109: ...l client is not Direct POP or Direct IMAP 4 Under Handheld Settings click Server Settings Display Name Enter the name you want to appear on your outgoing messages such as Joe Smith E mail Address Enter the e mail address of the account you are accessing such as examplename yahoo com Username Enter the username you use to access your e mail This is generally the part of your e mail address appearin...

Страница 110: ... web e mail provider supports APOP check with your e mail provider See Adding APOP to an account in Chapter 5 Outgoing Mail Server Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com Outgoing Mail Server Port Number The default is 25 the port number most SMTP servers use If you are not sure about the correct port number check with your mail server administrator Whether thi...

Страница 111: ...account is active whether the account has been synchronized and if so the last synchronization date the mail client for this account and whether the mail client and or the incoming mail server has been changed since the last HotSync operation The Handheld Settings Overview screen lists the server protocol display name e mail address incoming and outgoing mail server addresses and whether APOP or E...

Страница 112: ...or incoming mail you must select the option to use APOP ESMTP or a secure connection on your handheld See Adding APOP to an account Adding ESMTP to an account and Using Secure Sockets Layer SSL in Chapter 5 for details Mail filters Any mail filters you have configured for a given e mail account on your handheld also apply during the synchronization process For example if you have set filters to ac...

Страница 113: ...nd password are set up correctly within Microsoft Outlook Configuring Microsoft Outlook Express You can synchronize a VersaMail e mail account with Microsoft Outlook Express 5 5 or 6 0 but you must set Outlook Express as the default e mail handler NOTE Make sure your username and password are set up correctly within Outlook Express To configure Outlook Express 1 In the Control Panel click Internet...

Страница 114: ...achment conversion plug ins to convert attached files that you are sending or receiving Documents To Go plug ins are automatically configured however you must install Documents To Go version 5 on your desktop computer and on your handheld for attachments to be converted properly Some handhelds include version 5 of Documents to Go on the Software Essentials CD ROM See the Documents To Go Getting St...

Страница 115: ...plug in is not selected the right column reads Not Selected NOTE The drop down lists in the right column display only the companies currently supplying plug ins for a particular type If more than one company supplies a plug in of a particular type for example Word doc then multiple company names appear on the list If no company is currently supplying a plug in of a particular type then the only op...

Страница 116: ...operation To select which accounts are synchronized during a HotSync operation 1 Click the HotSync Manager icon in the Windows system tray 2 Select Custom Item Action To deselect a plug in Click the right column next to the plug in type name and then select Not Selected from the drop down list To select a plug in Click the right column next to the plug in type name and then select the name of the ...

Страница 117: ...he settings apply to the next HotSync operation only 7 Click OK 8 Perform a HotSync operation Synchronize Active Accounts Select this option to include active accounts in the next HotSync operation For an account to be synchronized you must have selected the option Check this box to synchronize this mail account when you perform a HotSync operation Do Nothing Select this option to exclude e mail a...

Страница 118: ...otus Notes account 5 combined direct POP or direct IMAP accounts If you attempt to synchronize more than the limit for a particular type of account during a HotSync operation you will receive an alert prompting you to deactivate any accounts over the allowed number Using SSL with the conduit When you set up an e mail account you can choose to use a secure connection Secure Sockets Layer or SSL for...

Страница 119: ... APOP to an account Adding ESMTP to an account Setting advanced account preferences Cutting and copying text from an e mail message for use in other applications Using the command bar Viewing e mail header details Backing up your mail databases Synchronizing IMAP folders wirelessly Using Secure Sockets Layer SSL Managing mail filters Filters provide efficient ways to manage e mail retrieval and st...

Страница 120: ...er criteria are downloaded to your handheld You do not see any other messages that have been sent to you even in your Inbox To avoid this you must set up two filters as described in the following procedure Using the example above the first filter would have all mail containing onlinebroker in the From field moved to the Finance folder For the second filter you should specify that all mail NOT cont...

Страница 121: ...ge header field with the information contained in the edit line To From Subject cc Date Size For example you might select Date to download only messages that are less than a certain number of days old Contains pick list Select a filter action Contains Starts with Does NOT Contain Edit line Enter the text that must be found in the header field For example if you want to sort e mail with the subject...

Страница 122: ...hronizing an account in Chapter 4 for more information Turning filters on and off By default a filter that is turned on or selected affects all subsequent downloads of e mail until you deselect it More than one filter can be in effect at once Before you download e mail be sure to turn on the filters you want and turn off those you don t want To turn a filter on or off 1 Tap the Menu icon 2 Tap Opt...

Страница 123: ...uent e mail transactions IMPORTANT If you deselect a filter listed under Connected be sure that the filter is deselected also under Synchronize 5 Tap OK Editing or deleting a filter You can edit a filter to change its name or the criteria in the filter To edit or delete a filter 1 Tap the Menu icon 2 Tap Options and then tap Filters 3 Tap the name of the filter 4 Do one of the following To edit th...

Страница 124: ...ovider for example an ISP or a wireless carrier Each connection is categorized on your handheld as a service and each service contains all the appropriate settings for that connection You can create or access as many services on your handheld as you choose however you must select one service to be the default for all network activity from your handheld You have three options in setting up a servic...

Страница 125: ...lt You may need to enter some settings as explained in the following procedures If you create a new service you need to enter all the settings for that service as explained in the following procedures Entering a username The User Name setting identifies the name you use when you log in to your e mail service provider Although this field can contain multiple lines of text only two lines appear on t...

Страница 126: ...y select the Prompt option and do not enter a password To enter a password 1 On the Preferences screen tap the Password field 2 Enter the password you use to log in to your e mail service provider 3 Tap OK The Password field is updated to display the word Assigned Selecting a connection The Connection field on the Network Preferences screen enables you to select the default method you want to use ...

Страница 127: ...you select the Phone field your handheld opens a dialog box in which you define the telephone number you use to connect with your ISP or dial in server In addition you can also define a prefix disable call waiting and give special instructions for using a calling card To enter your server phone number 1 On the Preferences screen tap the Phone field 2 On the Phone Setup screen enter the phone numbe...

Страница 128: ...while you are connected If you connect to your ISP using a modem connected to a telephone that has call waiting you need to disable this feature before logging in to your ISP or dial in server To disable call waiting 1 On the Phone Setup screen tap the Disable call waiting check box to select it 2 On the Disable call waiting line enter the code to disable call waiting Each telephone company assign...

Страница 129: ...good idea to add at least three commas before your calling card number to compensate for the cue delay 3 Tap OK Setting a service as the default connection for your handheld Once you have configured all the service connection settings on the Network Preferences panel or have accepted default settings for a preconfigured service tap Connect to make this service the default for your handheld The ser...

Страница 130: ...t the communication speed you can similarly edit other connections or settings or create a custom connection To edit the IR to phone connection 1 Tap the Home icon 2 Tap the Prefs icon PC by means of cradle cable A local HotSync connection the direct connection between your handheld and your desktop computer Your handheld is connected by its universal connector to the cradle cable and the cradle c...

Страница 131: ...tap Edit 5 Tap Details 6 Tap the Speed pick list and select the appropriate speed 7 Enter the initialization string supplied by the documentation for the modem attached to your mobile phone if necessary 8 Tap OK and then tap OK again to save the configuration After you create the configuration you need to perform a HotSync operation to synchronize configuration settings on your desktop computer Ta...

Страница 132: ...ect the account whose settings you want to manage 1 In your Inbox or on another folder screen tap the Menu icon 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and then tap Edit Accounts 5 Tap the name of the account whose settings you want to manage and then tap OK Shows server settings for current account Tap the Account pick list to edit the account All e mail accounts appear...

Страница 133: ...To change your username or password 1 On the Server Settings screen enter a new username Your username is typically the first part of your e mail address which appears before the symbol 2 Tap the Password box and enter a new password in the Password Entry dialog box The VersaMail 2 5 application provides strong encryption for your password 3 Tap OK ...

Страница 134: ...called My Earthlink which connects using the Modem service by default However if you travel into a location at which you cannot use your PalmModem accessory you may want to switch your My Earthlink account to the service called Bluetooth Card which connects to your e mail service provider using a Palm Bluetooth Card sold separately inserted into your handheld s expansion card slot See Setting netw...

Страница 135: ...lect Address Servers 3 Edit any of the following 4 Tap OK Email address Enter the e mail address of the account you are accessing such as examplename yahoo com Incoming mail server Enter the name of your incoming POP mail server such as pop mail yahoo com Outgoing mail server Enter the name of your outgoing SMTP mail server such as smtp mail yahoo com ...

Страница 136: ...er If you have a POP e mail account the VersaMail application downloads all messages from the server regardless of whether you have read them for example on your desktop or on the web and regardless of whether this check box is selected For IMAP accounts retrieves unread e mail only To get all e mail and not just unread e mail deselect Get unread mail ONLY Leave mail on server POP only Leaves e ma...

Страница 137: ...ect port number check with your mail server administrator Secure Connection Retrieves incoming mail over a secure Secure Sockets Layer or SSL connection See Using Secure Sockets Layer SSL later in this chapter for information on SSL Use APOP POP only Encrypts your username and password when traveling over the network Some services require APOP to work properly while others do not work properly if ...

Страница 138: ...xample if your Deleted Mail folder is called Trash on the server you must enter Trash in this space Sent Mail IMAP only Shows the name of your Sent Mail folder on the server This field is case sensitive and the folder name should be spelled exactly as it is on the server Display Name Enter the name you want to appear on your outgoing messages such as Joe Smith Reply To Address Enter the e mail add...

Страница 139: ...elect Advanced Outgoing BCC Select the BCC check box to send a blind copy of any e mail message you send to another e mail address The blind copy e mail address is not seen by the other recipients of the message For example if you want a copy of all messages you send from your handheld to be sent to your desktop e mail account enter that e mail address ...

Страница 140: ...n ESMTP Select the My server requires authentication ESMTP if the outgoing server SMTP requires authentication Check with your system administrator before selecting this option See Adding ESMTP to an account later in this chapter for information If you select this option username and password fields appear These fields are already filled in based on the account information you entered previously I...

Страница 141: ... the Menu icon 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and select Edit Accounts 5 Tap the name of the account you want to change and then tap OK 6 On the Server Settings screen tap Details 7 Tap the Options pick list and select Advanced Incoming All e mail accounts appear in the list ...

Страница 142: ...MTP server If you aren t sure if your ISP or web e mail provider supports ESMTP check with your e mail provider To edit an account and add ESMTP 1 In your Inbox or on another folder screen tap the Menu icon 2 Select Options 3 Select Mail Servers 4 Tap the Account pick list and select Edit Accounts 5 Tap the name of the account you want to change and then tap OK All e mail accounts appear in the li...

Страница 143: ...occasionally your authentication username and or password is different from your account username or password Check with your e mail service provider for authentication username and password information If you need to enter new information enter a username and or tap the Password box and enter a password and then tap OK 9 Tap OK Setting advanced account preferences You can set advanced preferences...

Страница 144: ...n Timeout Sets the number of seconds to try to connect before timing out This value can be any number greater than 0 seconds however if you set the number too low your connection attempt may time out before you make a connection with the e mail service provider The default setting is 45 seconds To change tap the Timeout field and enter a new value Auto Disconnect Automatically disconnects your rem...

Страница 145: ...nu icon 2 Tap Edit and select Paste You can also cut or copy text from a Word document that you download as an attachment and view on your handheld You can then paste this text in another part of the same Word document in another Word document or in another application on your handheld Disconnect on Exit Disconnects the connection to your e mail service provider only after you leave the VersaMail ...

Страница 146: ...oving the message to another folder See Moving e mail between folders in Chapter 3 To access the command bar on your handheld Enter the command bar stroke in the Graffiti 2 writing area For each type of screen in the VersaMail application the command bar offers various options View Options List Inbox Outbox and so on showing list of messages Select all messages Deselect all messages Change display...

Страница 147: ...Subj field Composing a message Insert the symbol into a recipient s e mail address Add attachment Undoes last action icon appears in command bar only if you have previously performed one of the actions above or any of the cut copy paste functions described below Reading or composing a message Cuts selected text Copies selected text Pastes selected text View Options Tap header icon to switch to ful...

Страница 148: ... short header and a full header for a message you are composing Short header shows the To and Subject fields only full header shows the To cc bcc and Subject fields To switch between short header and full header view Tap the header icon in the upper right corner of the message screen Tap header icon to switch to short header Full header shows sender subject date size and recipient information Mess...

Страница 149: ...t it NOTE If you don t select this option HotSync operations are faster 6 Tap OK Wireless IMAP folder synchronization If you create an IMAP folder in an account on your handheld that matches a folder on the mail server you can wirelessly synchronize e mail messages that you move into or out of the IMAP folder or delete in the folder When you synchronize a folder any e mail messages in the selected...

Страница 150: ...on your handheld that matches a folder on the mail server continue with the following procedures for synchronizing IMAP folders You can synchronize server folders either during a Get Mail operation or from a menu NOTE You can synchronize folders whose names are up to 16 characters in length You can synchronize up to 11 custom folders you create in addition to the default folders Inbox Outbox Draft...

Страница 151: ...tocol designed to ensure that data you receive from a network or the Internet is secure and authentic The VersaMail application uses SSL to help guarantee the secure transmission of e mail messages that you receive When you set up an account in the VersaMail application you are given the option of selecting SSL for incoming mail See Chapter 2 for instructions Button Action Select If no folder is s...

Страница 152: ...he outgoing and incoming mail server in Chapter 2 for information on entering the outgoing mail server 2 Set the reply to address to an e mail address from an e mail service provider that supports sending messages over a secure connection for example AT T See Setting outgoing mail options in Chapter 2 for information on entering a reply to address If you set up an account that uses an SSL connecti...

Страница 153: ...ecific to Palm VersaMail personal e mail software See the electronic handbook that came with your handheld for general five way navigation information View Selection Navigation Function Main List Inbox or other folder list No message selected Up Down Scrolls between messages in list Select Highlights the first message in the list Right No function Left No function Message selected Select Opens mes...

Страница 154: ...the list will be selected Compose New Message N A Up Down In To cc bcc and Subject fields Tabs to the next previous field In message body text Scrolls the text viewed on the text list Select No function Right In To cc bcc and Subject fields Moves to the next character In message body text No function Left In To cc bcc and Subject fields Moves to previous character In message body text No function ...

Страница 155: ...ge and then press Select again to open the message 3 After reading the message press Select to close the message 4 Optional The cursor should remain on the selected message If not press Up or Down to scroll to the message and press Select to select the message 5 Press Right to open the pop up menu 6 Press Down to scroll to Delete Message 7 Press Select to delete the message 8 Press Select to confi...

Страница 156: ...Appendix A Five way Navigation in Palm VersaMail Personal E mail Software 150 ...

Страница 157: ...re You may purchase an optional add on keyboard for use with your handheld With this keyboard you can use shortcuts to perform many tasks in various handheld applications The following table summarizes the keyboard shortcuts specific to Palm VersaMail personal e mail software ...

Страница 158: ...r of the shortcut ShortCut Feature C Copy D Delete E Empty Trash F Forward Message H Mark Read I Mark Unread K Keyboard L Address Lookup M Get Message N Create New Message O Reply to Message P Paste Q Go to Bottom R Preferences S Select All T Go to Top U Undo V Move To W Save to Draft X Cut Y Send Z Deselect All Press hold Mail Get Send ...

Страница 159: ...ontact technical support To assist in the timely resolution of your problems please have the following information available prior to calling The protocol used for incoming mail such as POP or IMAP The name of the incoming mail server The name of the outgoing mail SMTP server Whether your e mail account requires any security such as SSL APOP or ESMTP Your e mail address and password The login scri...

Страница 160: ... GSM or a high speed GPRS account with your wireless service provider Some wireless service providers require you to be on their network to use your e mail account If this is the case be sure to use your provider s network as the connection type for the account Some wireless service providers have other requirements specific to their service For example Yahoo requires you to set up POP mail forwar...

Страница 161: ...tion options 44 Reminders screen 46 VPN connections 41 Auto get mail 40 notifications 43 scheduling 41 Automatic sending of messages See Send retry B Background sending of messages See Send retry Backing up e mail databases 143 Bcc field 61 See also Blind copies Beep for new mail 43 Blind copies 17 24 25 31 32 62 133 Blinking asterisk 46 Broken envelope icon 46 Business e mail account 10 C Call wa...

Страница 162: ... accounts 33 34 display options 51 displaying Inbox 37 editing 32 33 editing accounts 26 134 folder on server 132 font selection 53 icons 48 incoming and outgoing server 13 21 28 leaving mail on server 15 22 29 130 managing mail settings 126 maximum message size 16 23 30 notification option 43 notification options 44 outgoing mail server 132 password 13 20 27 problems with 153 reading messages 37 ...

Страница 163: ...P login script 10 153 password 120 phone number 121 requirements for 8 requiring APOP 131 134 136 requiring ESMTP 136 K Keyboard shortcuts 151 L Logging informational errors 94 Login script 10 153 Lotus Notes selecting as mail client 97 M Mail server settings changing 130 Mail service default service for e mail account 34 35 128 Mail settings changing e mail address 129 changing mail server settin...

Страница 164: ...nection methods 8 GPRS prerequisite for 9 GSM prerequisite for 9 modem sled prerequisite for 9 PalmModem accessory prerequisite for 9 Network preferences setting 118 125 New messages composing 65 O Old messages deleting 84 Outbox 59 storing e mail 65 synchronizing 100 Outgoing server settings 13 21 28 132 P PalmModem accessory prerequisite for connection 9 Paperclip icon 48 Password 13 20 27 chang...

Страница 165: ...nchronize only connection 7 Synchronizing an existing username 6 Synchronizing e mail 110 111 account information screens 105 active accounts 111 e mail applications for 96 HotSync operation 94 logging errors 94 setting how many days 100 shortcuts 106 SSL and 112 synchronizing multiple accounts 112 turn off synchronization 111 Synchronizing IMAP folders 143 T Technical support 153 Text copying and...

Страница 166: ...Index 160 ...

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