150-450-105-02, Revision 02
Appendix B - Product Support
HRE-450 List 5
November 4, 1998
13
A
PPENDIX
B - P
RODUCT
S
UPPORT
This section contains product support and warranty information.
T
ECHNICAL
S
UPPORT
PairGain Technical Assistance is available 24 hours a day, 7 days a week by contacting PairGain Customer
Service Engineering group at:
During normal business hours (8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding holidays),
technical assistance calls are normally answered directly by a Customer Service Engineer. At other times, a
request for technical assistance is handled by an on-duty Customer Service Engineer through a callback process.
This process normally results in a callback within 30 minutes of initiating the request.
In addition, PairGain maintains a computer bulletin board system for obtaining current information on PairGain
products, product troubleshooting tips and aids, accessing helpful utilities, and for posting requests or questions.
This system is available 24 hours a day by calling (714) 730-2800. Transmission speeds up to 28.8 kbps are
supported with a character format of 8-N-1.
W
ARRANTY
PairGain Technologies warrants this product to be free of defects and to be fully functional for a period of 60
months from the date of original shipment, given correct customer installation and regular maintenance. PairGain
will repair or replace any unit without cost during this period if the unit is found to be defective for any reason
other than abuse or incorrect use or installation.
Do not try to repair the unit. If it fails, replace it with another unit and return the faulty unit to PairGain for repair.
Any modifications of the unit by anyone other than an authorized PairGain representative voids the warranty.
If a unit needs repair, call PairGain for a Return Material Authorization (RMA) number and return the defective
unit, freight prepaid, along with a brief description of the problem, to:
PairGain Technologies, Inc.
14352 Franklin Avenue
Tustin, CA 92780
ATTN: Repair and Return Dept.
(800) 638-0031
PairGain continues to repair faulty modules beyond the warranty program at a nominal charge. Contact your
PairGain sales representative for details and pricing.
Telephone:
(800) 638-0031 or (714) 832-9922
Fax:
(714) 832-9924
