51
Using your Sky box
E
xt
ra
Inf
orma
tion
Connecting to the telephone line
The telephone lead (labelled in the diagram opposite) is intended for
connection to standard analogue UK telephone lines. This lead and your Sky
box have been specifically designed for this purpose. Do not attempt to
connect the telephone lead to anything other than a standard UK telephone
line.
Further help
Sky offers several support options.
•
If you are having problems using your Sky box, see the
Solving problems
part
of this chapter.
•
For further information and tips on getting the most out of your Sky box,
tune to channel 999, the
Sky Customer Channel
, or 998, the
Sky Welcome
Channel
.
•
Go to the
Customer Support
pages of www.sky.com for helpful information
and troubleshooting topics.
If you need help or information about your TV or video recorder, please refer
to the user guides that came with them.
You can also use Sky Guide to get help:
1 Press the
interactive
key on your Sky remote control.
2 Highlight
Sky Customer Service
, then press
select
.
In a few moments the
Sky Customer Service
screen appears.
3 Highlight
Technical Assistance
, then press
select
and use the onscreen menus
to find the help you need.
If you still have a problem, call Sky Customer Service. To find the Sky
Customer Service number, select
Telephone Numbers
from the
Services
screen
and look under Sky.
Make sure you have your viewing card number, Sky box brand and model
number available before you call. You can find this information on the
System
Details
screen (services >
System Setup
>
System Details
).
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