Chapter 3
Troubleshooting
17
The Wireless light is not on
•
No devices on your home network are currently connected to the gateway over the
wireless connection.
The Internet is not accessible but the gateway configuration page is accessible
•
The Ethernet or DSL cable may be loose or disconnected. Check the connections
to ensure that the cable is securely connected.
VoIP issues
Use the information in this section to identify and resolve common issues related to
VoIP (Voice over Internet Protocol).
The Phone 1 and Phone 2 lights are not on
•
The data cable may be loose or disconnected. Check the connections to ensure
that the cable is securely connected.
•
The lines or SIP server may be configured incorrectly. If the issue persists, contact
your service provider.
No dial tone
•
The service may be down. Verify that the phone is in Active mode. If the issue
persists, contact your service provider.
