2.0 Service Returns
If the need arises to return your equipment for service, the following procedure must be followed to ensure
accurate and timely processing of repairs.
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Obtain the serial number of unit to be returned.
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Obtain model number/name of unit to be returned.
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Contact Ozotech, Incorporated and request a Return Material Authorization (RMA) form.
Make sure to give the factory representative an accurate and current shipping address.
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Enclose a description detailing the problem with the unit. Be as specific as possible.
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After receipt of RMA form, package unit for shipment. Enclose the RMA form with the
unit. Use the original packaging materials if possible.
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Clearly write the RMA number on the outside of the shipping package.
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Verify that the address is correct and current.
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Shipments that are not factory authorized will be refused.
It is recommended that you ship with a reputable and reliable shipping company, and that the contents of
the package are insured. Ozotech, Inc., accepts no responsibility for damage or loss of equipment in
transit.
ALL FREIGHT CHARGES INTO THE FACTORY MUST BE PREPAID. If the repair is covered
under warranty, the factory will pay return shipping charges (surface rates only) to the address listed on the
RMA, within the Continental United States. If the repair is not covered under warranty, the returning party
is responsible for payment of return shipping and handling charges, as well as labor and equipment costs
associated with the repair.
M43-31281 BK1.5 REV A1
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