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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
- If the card is not being recognized by the host, please ensure the appropriate driver is downloaded
and installed.
- Ensure the network card is fully seated in your host. Remove and reinstalling the network card may resolve
any issues with the network card not showing in your system.
- Performance results will vary depending on the cable type and host port supported speeds. Consult your
host manufacturer for performance capabilities.
- OWC support is here to help you. Please have your serial number ready which can be located on the rear side
of your 10GbE Network Card and printed on the original packaging.
3.2 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
Email: Answered within 48 hours
