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OWC Envoy Pro EX with USB-C

Support Resources

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SUPPORT RESOURCES

3.1 Troubleshooting

Begin troubleshooting by verifying that the USB-C cable is properly plugged into the computer and the Envoy 
Pro EX. If the Envoy Pro EX is still not working properly, try connecting the cable to a different USB-C port, and 
also using a different USB-C cable if necessary. If problems persist, remove the SSD from the Envoy Pro EX, 
then re-connect the SSD to the Envoy Pro EX and try again. 

3.2 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies 
of your data: one copy on your OWC Envoy Pro EX and a second copy on either your internal drive or another 
storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption 
while using the Envoy Pro EX is the sole responsibility of the user, and under no circumstances may OWC, its 
parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of 
data including compensation of any kind or recovery of the data.

3.3 Online Resources

To access our online knowledge base, please visit

www.owcdigital.com/faq

3.4 Contacting Technical Support

Phone:

 M–F, 8am–5pm Central Time

1.866.692.7100 (N. America) | +1.815.338.4751 (Int’l)

Email:

 Answered within 48 hours

www.owcdigital.com/support

Chat:

 M–F, 8am–8pm Central Time

www.owcdigital.com/support

Содержание Envoy Pro EX

Страница 1: ...E N V O Y P R O E X Assembly Manual User Guide USB C Up to 980MB s Bus Powered Dust Resistant Water Resistant Mac and PC...

Страница 2: ...ents 1 Mac Requirements PC Requirements 1 2 Package Contents 1 1 3 About This Manual 1 1 4 Enclosure Features 1 Device Setup 2 1 Drive Assembly 2 2 1 Usage Notes 3 Support Resources 3 1 Troubleshootin...

Страница 3: ...SSDs 1 2 Package Contents 1 3 About This Manual The instructions below are for customers who purchased the Envoy Pro EX with USB C enclosure and need to install their own NVMe M 2 SSD This device req...

Страница 4: ...contain two drive enclosure screws one drive mount screw and two rubber feet 4 Set the top portion of the enclosure on a static free work surface face up then align the M 2 SSD connector with the bla...

Страница 5: ...he two screws removed in Step 2 plus the two remaining screws in the packet secure the bottom cover to the top portion of the device The cover should sit completely flush at the end of this process 8...

Страница 6: ...ies of your data one copy on your OWC Envoy Pro EX and a second copy on either your internal drive or another storage medium such as an optical backup or on another external storage unit Any data loss...

Страница 7: ...e will not occur in a particular installation If this equipment does cause harmful interference with radio or television reception which can be determined by turning the equipment off and on the user...

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