5
OWC Drive Dock
Support Resources
SUPPORT RESOURCES
3.1 Formatting
For instructions on how to format your OWC Drive Dock for Mac or PC, please visit:
www.owcdigital.com/format
3.2 Unmounting Drives
To properly unmount an external disk from your computer, you can use one of the methods described below.
Mac:
There are several methods, including:
- You can drag the disk icon from the Desktop to the trash can
- Right-click the disk icon on the Desktop then click “Eject”.
- Eject the disk from the sidebar of a Finder window
- Highlight the disk icon on your Desktop and press Command-E.
Windows:
1. Go to the System Tray (lower right corner of your screen). Click on the ‘Eject’ icon.
2. A message appears, detailing the devices that the ‘Eject icon controls; click on this prompt.
3. The next message will say, ‘Safe to Remove Hardware.’ Now you can disconnect the Drive Dock.
Chrome:
- Go to the My Files browser and click the Eject button, or tap the button if using a touch-screen.
3.3 Troubleshooting
Begin your troubleshooting by verifying that the power cable is connected to the OWC Drive Dock and to a
power source. If the power cable is connected to a power strip, make sure that the power strip is switched on.
Next, verify that both ends of the data cable are properly plugged into the computer and the Drive Dock. If you
are still having trouble, try connecting a different type of data cable and see if the Drive Dock works properly. You
can also connect the device to a different computer. If problems persist,
Section 3.6
provides information for
contacting technical support.
3.4 About Data Backup
To ensure your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your
data: one copy on the drive used with the OWC Drive Dock and a second copy on either your internal drive or
another storage medium, such as an optical backup, or another external storage unit. Any data loss or corruption
while using the OWC Drive Dock is the sole responsibility of the user, and under no circumstances may OWC,
its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including
compensation of any kind or recovery of the data.
3.5 Frequently Asked Questions
To access our FAQs, please visit:
www.owcdigital.com/faq
