NEO S-Series User Guide
10400666-001
© 2014 Overland Storage, Inc.
Page 12
Problem
Solution
<Media Attention> LED issues
Contamination by loose
debris.
Avoid contamination by ensuring that the library is installed in a clean,
contamination-free environment. Tapes should be stored vertically in their
plastic cases. Continue cleaning the tape drive as needed.
Non-acclimated media.
A tape should be acclimated for at least 24 hours before being used,
particularly if it has been stored at a substantially different temperature or level
of humidity than the library.
Tape cartridge is
incompatible.
Use only tapes that are compatible with the tape drive type.
See
Chapter Tape cartridge type, Page
Error! Bookmark not defined.
.
Expired cleaning cartridge.
Make sure you are using an ultrium universal cleaning tape. (max. 50 cleans)
Bad/defective/contaminated
media.
If the <Media Attention> LED is cleared and –although the tape drive has been
cleaned – immediately re-displays each time a particular tape is reloaded that
tape should be suspected as being defective.
•
Export the tape and load a known good tape. In some cases, a tape can be
worn out, have a defective tape memory, or have been formatted as a
Firmware Upgrade Cartridge.
•
Any tape that is suspected of being defective or contaminated should NOT
be reused in any drive.
Power
Library does not power up.
•
Check all power cord connections.
•
Make sure the power switch on the front panel is in the <ON> position.
•
Make sure there is power to the outlet. Try another working outlet.
•
Replace the power cord.
•
Contact your service representative.
No display messages appear.
•
Make sure the power cord is connected.
•
Make sure the power switch is on.
•
Power cycle the library.
•
Download the library firmware.
•
Contact your service representative.