User Manual
OVATION Min-E-10CW User Manual Rev. 3
Returns
Send the product prepaid, in the original box, and with the original packing and accessories.
Chauvet will not issue call tags.
Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping
the product. Be prepared to provide the model number, serial number, and a brief description of
the cause(s) for the return.
Clearly label the package with an RMA number. Chauvet will refuse any product returned
without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed
label.
Once you have received the RMA number, include the following information on a piece of paper
inside the box:
•
Your name
•
Your address
•
Your phone number
•
The RMA number
•
A brief description of the problem(s)
Pack the product properly. Any shipping damage resulting from inadequate packaging will be
the customer’s responsibility. FedEx packing or double-boxing is recommended.
Chauvet reserves the right to use its own discretion to repair or replace returned
product(s).
C
ONTACT
U
S
USA WORLD HEADQUARTERS
General Information
– Chauvet
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice:
(954) 577-4455
Fax:
(954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (844) 393-7575
Fax:
(954) 756-8015
Email:
World Wide Web
EUROPE
General Information
- Chauvet Europe BVBA
Address: Stokstraat 18
9770 Kruishoutem
Belgium
Voice:
+32 9 388 93 97
Technical Support
Email:
World Wide Web
General Information
- Chauvet Europe Ltd.
Address: Unit 1C
Brookhill Road Industrial Estate
Pinxton, Nottingham, UK
NG16 6NT
Voice:
+44 (0)1773 511115
Fax:
+44 (0)1773 511110
Technical Support
Email:
World Wide Web
MEXICO
General Information
- Chauvet Mexico
Address: Av. de las Partidas 34-3B
Zona Industrial Lerma
Lerma, Mexico C.P. 52000
Voice:
+52 (728) 285-5000
Technical Support
Email:
World Wide Web
Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux contact the dealer of record.
Follow their instructions to request support or to return a product. Visit our website for contact
details.
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