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Returning Product to OutBack
After receiving the RMA number, the customer must pack the Product(s) authorized for return, along with a
copy of the original purchase invoice and warranty certificate, in the original Product shipping container(s) or
packaging providing equivalent or reasonable protection. The RMA number must be written on the outside of
the packaging where it is clearly visible.
The Product(s) must be shipped back to OutBack Power Systems in their original or equivalent packaging, to the
following address:
OutBack Power Systems
RMA # ____________________
6115 192nd Street NE
Arlington, WA 98223 USA
The customer must insure the shipment, or accept the risk of loss or damage during shipment. If a shipping box
is needed for return of a Product, OutBack will, upon request, send a shipping box.
IMPORTANT:
OutBack is not responsible for shipping damage caused by improperly packaged Products, the
repairs this damage might require, or the costs of these repairs.
If, upon receipt of the Product, OutBack determines the Product or Product part is defective and that the defect
is covered under the terms of this Warranty, OutBack will then, and only then, ship a repaired or replacement
Product or Product part to the purchaser freight prepaid, non-expedited, using a carrier of OutBack’s choice,
where applicable.
If Product fails within ninety (90) days from original purchase date, OutBack will replace with a new Product. If
Product fails after ninety (90) days and up to expiration of warranty, OutBack will, at its discretion, either repair
and return a Product, or ship a replacement Product. OutBack will determine whether a Product is to be
repaired or replaced in accordance with Product age and model. OutBack will authorize advance shipment of a
replacement based on Product age and model.
In cases where an OutBack dealer or distributor replaces a Product more than ninety (90) days old with a new
Product, OutBack will NOT compensate that dealer or distributor with new stock unless the exchange was
authorized in advance by OutBack.
Out of Warranty
If Product is out of warranty, OutBack will repair and return Product for a fee. Alternately, if applicable, upon
request, OutBack will advance-ship replacement parts for a fee.
If a shipping box is needed for return of out-of-warranty Product, OutBack will, upon request, send a shipping
box. The customer is responsible for paying shipping to OutBack.
The warranty period of any repaired or replacement Product or Product part is ninety (90) days from the date of
shipment from OutBack, or the remainder of the initial warranty term, whichever is greater.
This Warranty is void for any Product that has been modified by the customer without authorization by OutBack.
A Product with a voided warranty will be treated the same as one with an expired warranty.
