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Appendix A: Troubleshooting
Problem
Solution
The battery will not charge
Check that it is positioned correctly. Make
sure that it is the “silver-sleeved” recharge-
able type of battery, as this is the only type
the T20/T21 will charge (for safety reasons).
No sound / no FM reception
Check that the hearing instrument battery is
working, and that it is on.
Check that the receiver is on and correctly
connected.
Check that the transmitter is on.
Press the SYNC button again.
The receivers cannot be synchronised
Synchronisation takes place wirelessly, so
if the receiver fails to confi rm (with three
blinks of the LED), try to move the transmit-
ter closer, further away or a little bit to one
side. Then press the SYNC button again.
Problem
Solution
Interference
If interference is encountered on a channel,
change to another channel. Press
▲
or
▼
to
change channel.
For assistance with troubleshooting or answers to other questions please consult your
Hearing Care Professional.
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