One Stop Systems
ExpressBox 16 Basic| 56
6.5
Support for 3
rd
Party PCIe cards
OSS will provide reasonable technical support to with 3rd Party cards. However, if you have verified a successful installation of the OSS
Expansion chassis but experience difficulty installing your 3rd Party cards, the card manufacturer should be able to provide the best support.
IMPORTANT
The OSS Expansion chassis is designed to function exactly like your desktop computer. This means that you should follow
the card maker’s instructions for installation on a Windows or Mac computer as if the expansion chassis WAS the desktop
computer. When correctly installed, there is no difference to the operating system, removable cards, or most software.
6.5.1
Windows Error Codes
If you are having a problem with one of your devices, and the Device status box shows a Windows Error Code, refer to the following list of error
codes for guidance:
Error Code
Description/Action
10
This code indicates that there is a problem with the 3rd Party card driver.
If necessary, contact the card’s manufacturer for updated software drivers. If all else fails, contact OSS Technical
Support for further assistance.
12
On the Bridge:
If you receive error code 12 on the first PCI to PCI Bridge, call OSS Technical Support.
On the Card:
This usually means the memory, I/O, or prefetch is more than has been allocated. Call OSS Technical
Support.
Error Code
Description/Action
28
The driver for the card is not installed on your system. Reinstall the card driver following the manufacturer’s
instructions. If that fails to fix the problem, call the card manufacturer for new drivers.
1
The host interface card or expansion chassis are not working correctly. Reinstall the host interface card into the
computer’s slot and recheck all cables connections. If the error code remains, try another slot. If the error persists, call
OSS Technical Support.
Other Codes
For all other error codes, call:
On the PCI to PCI Bridge:
OSS Technical Support
On the Card:
Card Manufacturer’s Technical Support, after first verifying that the OSS Expansion chassis is installed
properly.
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