Ositech Communications Five of Hearts II, Руководство пользователя, Страница: 38 / 46

36 Contacting Ositech
• Name and version of the operating system you are using.
• Name and version of the communications or fax software you are using.
• Detailed description of your problem.
When you contact Technical Support, please have your computer, Ositech PC Card and
disks available. Ensure your computer is plugged in or has ample battery power.
You can contact Technical Support by phone, Monday to Friday, 8:00 a.m. to 8:00 p.m.
EST, or via the Internet 24 hours a day, 7 days a week:
Toll Free: 1-888-OSITECH (1-888-674-8324)
Local Phone Number: (519) 836-8063, Ext. 401
Fax: (519) 836-6156, Attn. Technical Support
Email: support@ositech.com
Technical Support calls are placed in a queue and are answered in the order in which they
are received.
Returning Merchandise
To return merchandise, you must receive an RMA number and application from one of our
Technical Support associates.
The following terms apply to RMA’s:
• Return ONLY the goods specified in the RMA.
• Items that are not listed on the RMA and that are returned to Ositech will ONLY be
returned to you upon request (by returned FREIGHT COLLECT).
Shipping Instructions
Once you have an RMA number, use the following guidelines when returning
merchandise:
• Place the merchandise in bubble wrap and/or a padded shipping package.
• Write the RMA number prominently on the outside of the shipping container and on
any shipping documents.
• Mark the package FRAGILE.
• Ship only the merchandise specified in the RMA.
• Use a traceable, insured method of shipment.