14
5. TROUBLESHOOTING
Service problems that appear to be major can often be solved easily. This guide can help you
troubleshoot.
For any other service problems, contact our customer service team at 0845 603 0153.
PROBLEM
CHECK
SOLUTION
UNIT DOES NOT
TURN
ON
• POWER CORD
• SELECTOR SWITCH
• COVER
• PLUG IN POWER CORD
• SET SELECTOR SWITCH FOR DESIRED FAN SPEED.
• MAKE SURE THE TOP COVER IS SECURELY CLOSED
TRUMAN CELL
LIGHT HAS TURNED
SOLID AMBER.
TRUMAN CELL
®
A SOLID AMBER LIGHT IS A 30 DAY CLEANING
REMINDER. WASH COLLECTOR CELL. MAKE
SURE IT IS THOROUGHLY CLEAN AND DRY
BEFORE REINSTALLING.
TRUMAN CELL
LIGHT IS
BLINKING AMBER
TRUMAN CELL
®
• A FAST BLINKING LIGHT INDICATES THE POWER
SUPPLY HAS SHUT DOWN DUE TO ARCING OR
SHORT CIRCUIT. THE CELL SHOULD BE INSPECTED
AND CLEANED, REPAIRED, OR REPLACED.
• A SLOW BLINKING LIGHT INDICATES THE UNIT
IS IN DRY MODE.
UNIT DOES
NOT REMOVE
POLLUTANTS.
TRUMAN CELL
®
• CLEAN THE TRUMAN CELL
®
AND MAKE SURE IT
IS COMPLETELY DRY BEFORE REINSTALLING.
• TRUMAN CELL
®
MAY BE DAMAGED. CONTACT
ORECK CUSTOMER SERVICE AT 0845 603 0153.
UNIT SPARKS,
CRACKLES
AND POPS.
TRUMAN CELL
®
• SPARKING OR POPPING NOISE (ARCING) CAN
OCCUR WHEN A LARGE PARTICLE IS CAPTURED
IN THE TRUMAN CELL
®
. IF THE UNIT IS ARCING
EXCESSIVELY, THE CELL MAY BE DIRTY. TRY
CLEANING THE TRUMAN CELL
®
.
• IF EXCESSIVE ARCING CONTINUES AFTER
PROPER CLEANING, THE TRUMAN CELL
®
MAY
BE DAMAGED OR WET. IF DAMAGED, CONTACT
ORECK FOR SERVICE.
UNIT STILL DOES
NOT OPERATE
PROPERLY
REVIEW ALL OF
THE ABOVE
CONTACT ORECK CUSTOMER SERVICE AT
0845 603 0153.
