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ST 9100 - INSTALLATION GUIDE
APPENDIX A TROUBLESHOOTING THE TERMINAL
The following section contains troubleshooting information for the Solution Provider (SP) to provide to end users.
A.1 Terminal Does Not Register or Report
On application of external power, the terminal should register with the satellite and send a report.
Note:
The terminal must be visible to the satellite to register with the network and registration normally takes a few
minutes.
If the terminal fails to register or report:
l
Ensure that the antenna has a clear line-of-sight to the satellite. The terminal must operate outdoors and be
unobstructed by buildings, forest canopy, and rock cuts.
l
Check that no objects or debris are on the antenna and blocking transmission.
l
Verify that the terminal is assigned to your account and registered (that it is sending and receiving) and that
the IsatData Pro network is operating properly.
Replace the terminal if the above checks fail to uncover the problem.
T414, Version 0.04 BETA
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