3
EN
Dear Customer,
Congratulations on the purchase of this ORANIER
wood burning stove!
ORANIER wood burning stoves offer you sophisti-
cated and reliable technology, functionality and an
attractive design.
If, despite our careful quality checks, you find any-
thing you are not happy with, please contact our
central customer service team who will be happy
to assist you.
ORANIER Heiztechnik GmbH
Oranier Straße 1
35708 Haiger / Sechshelden
Telephone: +49 (0) 27 71 / 2630-0
Fax:
+49 (0) 27 71 / 2630-349
Customer service / Spare parts
E-mail:
Telephone: +49 (0) 27 71 / 2630-360
Fax:
+49 (0) 27 71 / 2630-368 /-369
All services can be contacted
Mon - Thu:
7:30 – 16:30
Fri:
7:30 – 14:30
Outside these hours, please contact us by e-mail
or fax.
Austria:
ORANIER Heiz- und Kochtechnik GmbH
Blütenstraße 15/4 · 4040 Linz
Distribution:
E-mail:
Telephone: +43 (0) 7 32 / 66 01 88-10
Fax:
+43 (0) 7 32 / 66 01 88-30
Customer service / Spare parts:
E-mail:
Telephone: +43 (0) 7 32 / 66 01 88-20
Switzerland:
ORANIER Heiz- und Kochtechnik GmbH
Hartbertstrasse 1 · 7000 Chur
Telephone: +41 (0) 812 5066 25
Fax:
+41 (0) 812 5066 26
E-mail:
A polite request ...
To enable our customer service team to organise
repairs and provide the necessary spare parts with
complete care and precision, we will need the fol-
lowing information:
1. Your full address.
2. Your telephone number and fax number, if you
have one.
3. When can the customer service team visit you?
4. Appliance parameters from the back page of
these instructions.
5. All of the information listed on the type plate.
6. Date of purchase / proof of purchase.
7. An exact description of the problem or the nature
of your request for service.
Disposal of packaging
The packaging protects the appliance against
damage during transport. The packaging materials
have been chosen based on their environmental
and disposal technology properties, and can there-
fore be recycled.
The wooden elements of the packaging are
made from untreated, dried coniferous timber
and are therefore ideal for use as firewood (kin-
dling). We recommend chopping up the wood-
en elements of the packaging accordingly
.
Returning the other elements of the packaging,
such as the packaging straps, PE bags, etc., to the
material cycle spares raw materials and reduces
the amount of waste generated.
Your specialist dealer will generally accept these
packaging elements from you.
If you are disposing of the packaging yourself,
please ask for the address of your nearest materi-
als and recycling centre.