8
Troubleshooting
This section provides instructions for general troubleshooting tasks.
Basic Troubleshooting
The following table contains descriptions and solutions for common problems
encountered when installing or operating the KDC-210.
Table 8-1 Basic Troubleshooting
Problem
Possible Causes
Solution
The KDC-210 does not
start and does not show
the splash screen.
No power to the unit.
Make sure you connected the DC
power adapter cable to the KDC-210
and that the AC power cable is
connected to a surge-protected outlet,
UPS, power conditioner, or wall outlet.
The KDC-210 does not
start.
The system board may be
defective.
Contact your Oracle MICROS
representative.
The connected monitor
remains blank after
powering on the KDC-210.
The monitor cable may be
disconnected or defective.
Verify both ends of the monitor cable
are properly connected.
Try using a different monitor cable.
The KDC-210 does not
connect to the Local Area
Network.
The network patch cable
is not connected or is
defective.
Install the appropriate Cat 5e or Cat6
patch cable between the KDC-210 and
the network port connection.
Try using a different patch cable.
System Recovery
A system recovery is used to:
•
Wipe the hard drive.
•
Restore all PC settings to factory settings.
•
Remove all user accounts and settings.
To perform a system recovery, you can use the KDC-210 boot menu or the Microsoft
Windows operating system recovery function.
Performing a System Recovery with Microsoft Windows 10
1.
Power on the KDC-210 and boot to the operating system selection screen.
2.
Select OS Restore. The “The system will be restored to factory default. All
contents will be erased” message appears.
3.
Select Yes to continue. The OS Restore Progress bar appears.
8-1
