v
Preface
This
Connector Installation and Configuration Guide
provides the information that you
require to install and configure the HP Service Manager Connector that integrates
Enterprise Manager with HP Service Manager management tools and help desk
systems.
Audience
This guide is written for Oracle Enterprise Manager system administrators who want
to install and configure HP Service Manager Connector to enable integration between
Enterprise Manager and HP Service Manager 7.
You should already be familiar with Oracle Enterprise Manager.
Documentation Accessibility
Our goal is to make Oracle products, services, and supporting documentation
accessible to all users, including users that are disabled. To that end, our
documentation includes features that make information available to users of assistive
technology. This documentation is available in HTML format, and contains markup to
facilitate access by the disabled community. Accessibility standards will continue to
evolve over time, and Oracle is actively engaged with other market-leading
technology vendors to address technical obstacles so that our documentation can be
accessible to all of our customers. For more information, visit the Oracle Accessibility
Program Web site at
http://www.oracle.com/accessibility/
Accessibility of Code Examples in Documentation
Screen readers may not always correctly read the code examples in this document. The
conventions for writing code require that closing braces should appear on an
otherwise empty line; however, some screen readers may not always read a line of text
that consists solely of a bracket or brace.
Accessibility of Links to External Web Sites in Documentation
This documentation may contain links to Web sites of other companies or
organizations that Oracle does not own or control. Oracle neither evaluates nor makes
any representations regarding the accessibility of these Web sites.
TTY Access to Oracle Support Services
To reach Oracle Support Services, use a telecommunications relay service (TRS) to call
Oracle Support at 1.800.223.1711.