iv
Defining XML Gateway Profile Values
.................................................................................... 3-3
Defining UTL_FILE_DIR Parameters
....................................................................................... 3-3
Defining XML Standards
.......................................................................................................... 3-4
Defining a Hub
.......................................................................................................................... 3-4
Defining Hub Users
.................................................................................................................. 3-4
Defining Transactions
............................................................................................................... 3-5
Internal and External Transactions in XML Gateway
.............................................................. 3-5
Transactions Enabled for TBI
................................................................................................... 3-9
Defining Trading Partners
...................................................................................................... 3-10
Setting Up Oracle Collaboration History
............................................................................... 3-10
Defining Collaboration History Profile Values
..................................................................... 3-11
Defining Lookup Values for Collaboration
........................................................................... 3-11
Setting Up Collaboration Events
............................................................................................ 3-12
Setting up the Final Collaboration Event
............................................................................... 3-12
Checking Status of Agent Listeners
........................................................................................ 3-13
Setting Up Bill Summary UI
................................................................................................... 3-13
Defining Bill Summary UI Profile Options
........................................................................... 3-13
Providing Access and Enabling the Bill Summary UI
........................................................... 3-14
Personalizing Oracle Contact Center for TBI
......................................................................... 3-15
Accessing the Bill Summary UI from Oracle Contact Center
................................................ 3-16
Loading Bill Summary Data
....................................................................................................3-16
Integration with Order Management Workflow Processes
................................................... 3-16
Integrating Workflow Process for Publishing Account Information
.................................... 3-16
Integrating Workflow Process for Publishing Sales Order Information
..............................3-17
Defining Sales Order Line Profile Option
............................................................................. 3-18
Creating the Workflow Function
............................................................................................ 3-19
Integrating Workflow Process for Publishing Group Sales Order Information
.................. 3-19
Setting Up and Running the Item Publish Concurrent Program
...........................................3-19
Item Batch Export Profile Values
............................................................................................ 3-20
Submitting the Item Publish Request
.................................................................................... 3-21
Subscribing to Account Update Events
.................................................................................. 3-21
Supported Events
.................................................................................................................... 3-22
Configuring the Middleware
.................................................................................................. 3-23
A Configuring Oracle Applications InterConnect
Oracle Applications InterConnect Overview
........................................................................... A-1
Setting Up OAI Hub
................................................................................................................. A-2
Setting up OAI Adapter for Advanced Queues
....................................................................... A-3
Dropping the Hub Schema
....................................................................................................... A-4
Importing OAI Maps to the Repository
................................................................................... A-5