7. Common fault finding
Please be aware that in the event of your stove not performing properly, you should always
consult your installer or a qualified professional. Below is a list of potential problems and
possible causes:
Problem
Possible cause
Fire hard to light
Kindling too large or not dry enough
Bad quality or wet wood
Logs too thick
Insufficient time with door ajar (needs 5-10 minutes)
Insufficient time with primary air (needs 20 minutes)
Cold flue pipe (open stove door 20 minutes before
lighting)
Fire lights but won't keep
burning
Insufficient chimney draught (consult installer)
Primary air closed before stove up to temperature
Bad quality, oversize or wet wood
Insufficient embers to ignite new load of wood
Insufficient chimney draught (consult installer)
Glass blackens up
Wood has too high a moisture content
Secondary air closed down too far
Slow burning periods too long
Fire won't turn down
Wood pieces too small
Ashpan not properly closed (ash build up behind
ashpan)
Ashpan or door rope seal needs replacing
Chimney fire
Moisture content of wood too high causing excessive
build up of tar in the chimney
Insufficient heating
Chimney draught too strong
Stove sized incorrectly
14
Stove smoking
Moisture content of wood too high
Flue pipe obstructed
Flue damper is closed
Insufficient chimney draught (consult installer)
Soot build up in chimney or flue (sweep chimney)
Obstruction in chimney (sweep chimney)
Chimney height or termination insufficient
Downdraft (puffs of smoke occurring in particular
wind conditions – install an anti-downdraft cowl)
Insufficient air getting into the room or extractor fans
present
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