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My phone can't connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's Internet connecting settings.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialled a valid number and have touched
Call
.
•
For international calls, check the country and area codes.
•
Make sure your phone is connected to a network.
•
Check your subscription status with Optus (credit, SIM card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your phone is not in Aeroplane mode.
Unable to receive incoming calls
•
Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM card valid,
etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in Aeroplane mode.
I can't find my contacts
•
Make sure your SIM card is not broken.
•
Make sure your SIM card is inserted properly.
•
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•
You can adjust the volume during a call by pressing the
Volume Up/Down
key.
•
Check the network strength.