6
7
STEP 7
• installation of additional cable boxes
Plug your digital cable box into the electrical outlet. Activation begins automatically and a series of numbers and
letters will display on the LED screen on the front of your digital cable box. This can take up to 3 minutes.
Note: To ensure you receive all of the programming you have ordered, you must follow the steps below for each digital
cable box you connect, even if your service appears to be working already.
•
Wait up to 15 minutes for the time or “----” to appear before proceeding to the next step.
•
Call the number displayed on the TV screen of the digital cable box you are currently installing or contact your local
Customer Service.
•
Wait up to 15 minutes to be sure service is fully activated.
To confirm your services are fully activated, please check that you’re receiving all of the channels included in
your TV package. If your services are not fully activated after following the above steps, please call your local
Customer Service number.
Helpful Hints
If you experience a “Postage stamp” image or Grey/Black bars on the left and right of the HDTV screen:
Make sure you are using the correct HDMI cable or component cables (red, blue and green). Also, make sure the
proper picture format is set on the HD digital cable box and HDTV (Step 6).
If the picture freezes or the cable box will not respond:
1
Reset your cable box by simply unplugging it from the wall outlet.
2
Wait about 30 seconds, then plug it back in and allow the box to go through the reboot process, which should take
about three minutes.
3
Scientific Atlanta only: When the cable box displays “TURN ON” or the time, press CBL on the remote to turn the
cable box on. There may be a slight delay while the menu screen loads.
4
Samsung only: When the current time is displayed and you see programming on the TV, the reboot is complete.
To learn how to block channels, visit optimum.net/parentalcontrols. For answers to frequently asked questions
and to learn more, visit optimum.net/support or Channel 900.
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