Conditions of warranty
STICKVAC
V12 11/19
Your Optim cleaner, in the case of domestic use,
has a 1 year parts and labour warranty against
product defects and failures when the product is
used in accordance with the terms and conditions
of this warranty statement.
This warranty commences from the original date
of purchase and is not transferable; please retain
your original proof of purchase for any warranty
claims. This warranty is valid only in the country
where the cleaner is purchased.
The cleaner must be operated in accordance with
these instructions and used only for domestic
household cleaning to remove DRY dirt and dust
from household carpets, flooring and fabrics.
This cleaner is not fit to be used as an industrial
cleaner, and is not designed for the collection of
vitreous building material including particle board,
construction products and similar products such
as wood/fibres, cement, fillers, fibre glass etc or
excessive or frequent sand. The infrequent pick-
up of these materials in these circumstances
may be harmful to your cleaner and may void the
manufacturer’s warranty.
Accessories and consumables including dust bags
and filters, unless defective in manufacture, are not
subject to this warranty. In order to prolong the life
of accessories and consumables, regular care and
maintenance is recommended.
When properly used and cared for, your cleaner
will render excellent service; refer to the instruction
manual for further details, as misuse or failure to
follow the instructions makes this warranty void.
In the event of service or advice being needed,
please contact Electrical Home-Aids Pty Ltd,
Building 3 Brandon Business Park, 530 Springvale
Road, Glen Waverley Victoria 3150, or on 1800 815
270 (AUS) or 0800 282 288 (NZ), Monday-Friday
9am-5pm EST. The decision to repair or replace
the cleaner is at the sole discretion of Electrical
Home-Aids Pty Ltd. If Electrical Home-Aids Pty
Ltd decide to repair or replace the cleaner, it will
do so at its own cost.
Electrical Home-Aids Pty Ltd is unable to accept
responsibility under this warranty for any repair
work not carried out by an authorised Optim
Service Agent or from the use of non-genuine
parts. If any part is no longer available or
manufactured, Electrical Home-Aids Pty Ltd will
replace it with a genuine functional replacement
part. This warranty does not apply to the cost of
replacing any parts of the product due to normal
wear and tear, alterations, improper installation,
physical abuse, misuse or accidental damage.
Any transportation costs involved in the repair of
defective parts shall be borne by the claimant.
If proof of purchase cannot be provided at the
time of a warranty claim or service, any work
carried out on the cleaner is chargeable.
The repair or replacement of the cleaner under
this warranty does not extend the original period
of warranty.
The benefits conferred by this warranty are in
addition to all other rights and remedies in respect
of the product as outlined under the Competition
and Consumer Act and other State and Territory
laws.
“Our goods come with guarantees that cannot
be excluded in the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major
failure.”
