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14.
Troubleshooting
FAULT
CAUSE
SOLUTION
Cleaner will
not switch on /
Power indicator
flashes green
Flat battery
Place the cleaner onto the charging
base for charging
The cleaner
can’t be
charged
The cleaner is not
placed properly
onto the charging
base
The charging base
is disconnected
from the power
supply
Place the cleaner onto the charging
base
Plug the power plug into a power
socket
Connect the charging cable to the
charging base
Reduced
suction
Dust bin filter is not
installed
Dust bin is full of
dust
Dust bin filter
requires cleaning or
replacing
Reinstall the filter
Empty the dust bin
Clean or replace the filter
Dust bin can’t
be reinstalled
The filter and
filter cone are not
installed properly
Reinstall the filter and filter cone as
per the instructions in this manual
Roller brush
does not spin
The roller brush is
blocked
Take out the roller brush from the
power head and remove any hair from
the roller brush
Remove and reinstall the powerhead
firmly into the cleaner
PROBLEMS AND SOLUTIONS
If you come across a problem, please use the checklist of troubleshooting tips
before contacting Optim Customer Care:
1800 815 270 (AUS) or 0800 282 288 (NZ).