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Troubleshooting
Problem
Remedy Action
Causes
No video on the display
(16CH multi-screen mode)
- Wait several seconds for the system booting. After the
power is applied, Power status LED will turn on (Red).
- Check the connection of all cables.
- Check the connection of the LAN cable to RJ45
connector
- Check if the graphic resolution of Source PCs is
properly set. Go to the display properties and tap the
settings. Max. Resolution (1920 * 1080 @60Hz)
Cables are
connected
incorrectly.
No video on the display
(1CH single-screen mode)
- Change mode to 16CH multi-screen mode and re-
change to 1CH single-screen mode.
- Reset the power of all Txs and RXs again by re-
plugging the power adaptor or by reboot on the PC
program.
Network
connectivity
issues
Video quality:
- Freezing or collapse
- Mosaic pattern
- Jitter
- Check network connectivity.
- Check if the graphic resolution is properly set. Go to the
display properties and tap the settings.
Max. Resolution (1920 * 1080 @60Hz)
- Reset the power of all Txs and Rxs again by re-
plugging the power adaptor or by reboot on the PC
program.
Network
connectivity
issues
Keyboard or Mouse doesn’t
work properly.
- Ensure the USB cables are connected properly
between Source PC and USB port of a transmitter
- Reset the power of all Txs and Rxs again by re-
plugging the power adaptor or by reboot on the PC
program.
- Change USB cable, if it doesn’t work properly after
reconnecting the cable and reset.-
Cables are
connected
incorrectly.
Abnormal operation occurs in
playing audio/video or USB
Keyboard/Mouse
- Reset the power of all Txs and Rxs again by re-
plugging the power adaptor or by reboot on the PC
program.
After changing input source,
the video clip does not play.
- Execute window media player again.
- Reset the power of all Txs and Rxs again by re-
plugging the power adaptor.