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Customer Service Hotline

Brief introduction

How to receive after-sales services.

The Customer Service Hotline mainly deals with customer inquiries about OPPO mobile phones,

providing fast solutions, as soon as possible, or forwarding the inquiries to the relevant departments,

urging them to solve the problem(s) in a timely manner and provide solution(s) to the customer with

feedback. It's scope of services including dealing with various inquiries.

Содержание R8106

Страница 1: ...e and its important functions If you need more detailed instruction please switch on the phone and select Tools User manual You may also visit OPPO official website to get more information about the phone Greetings from OPPO Mobile 3 4 7 5 2 1 6 ...

Страница 2: ...ecreased when you press the lower part Power button Press the button for a while to switch on off Press the button to lock the screen except for incoming call interface and call interface Infrared sensor This component will automatically detect the distance between the body and the phone during calls If the body is close to the phone the screen will be turned off to avoid enabling other functions ...

Страница 3: ...el are W kg Head and W kg Body W kg Head and W kg Body Standby and talk duration Talk duration Type Duration Standby duration 350 minutes 190 hours GSM WCDMA 190 hours 200 minutes Standard accessories You are provided with the following standard accessories 1 Phone 1 Charger 1 Earphone 1 USB data cable 1 Safety Guide 1 Quick Guide 1 SIM Ejector Tool ...

Страница 4: ...model OPPO R8106 Main screen parameters 5 2 inch 1080x1920 Dimension 148 9x74 5x5mm Weight 5 38 ounces 153 grams Battery 2000 mAh Camera 13 Megapixel Primar 5 Megapixel Front Operating temperature 10 C 45 C Brand Model OPPO AK955 Input Output 100 240V 50 60Hz 0 7A 5V 5A Charger ...

Страница 5: ...product safety information Before using the phone please read the Important Information Guide IIG carefully OPPO have preinstalled the Quick Guide application and some operational suggestions in your device please read both carefully ...

Страница 6: ...s required by applicable law no warranties of any kind either express or implied are made in relation to the accuracy reliability or contents of this document To the maximum extent permitted by applicable law under no circumstances shall OPPO or any of its licensors be responsible for any loss of data or income or any special incidental consequential or indirect damages howsoever caused Product s ...

Страница 7: ...Without following these instructions it might be dangerous or illegal Further information about safety are provided by this user manual 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Do not switch on the device when phone use is prohibited or when it may cause interference or danger ...

Страница 8: ...ices Only qualified personnel or OPPO technician may install or repair this product Qualified service 8 Use the phone only at appropriate places After switching it on please do not touch the antenna area if possible Please use the exclusive accessories and batteries approved by OPPO Accessories which are not approved by OPPO may damage the phone and it may cause danger When connecting with other d...

Страница 9: ...essary If there are any abnormal phenomenon like high temperature discoloration distortion bulging leakage etc during operation charging or preservation please cease to use the device Do not expose the battery liquid to eyes It might cause potential blindness When happens wash your eyes immediately or go to the hospital if serious Do not disassemble or modify the battery as it may cause battery le...

Страница 10: ...rmance descend and service life affected Keep the battery in a well ventilated area Do not use the battery or connect it to a high voltage power supply otherwise it may cause a short circuit or burst The battery can be charged and discharged hundreds of times at least but it will eventually wear out Do not dispose the battery as household waste Dispose of the battery according to local regulations...

Страница 11: ...mmediately unplug the power supply from socket in order to avoid overheat fire electric shock and charger errors Please do not disassemble or modify charger as it may cause personal injury electric shock fire and charger damages Please do not use the charger in moist places otherwise it may cause short circuit fire or damage to the charger Please do not touch the charger cable and power socket wit...

Страница 12: ...r brands of charger can be dangerous it will be deemed to have violated the terms of the use and warranty conditions The brighter the screen the more battery energy will be consumed you may lessen the screen brightness and minimize the sleep time in display settings When using features like Bluetooth and Wi Fi it will consume more energy Please close those functions when they are not in use When c...

Страница 13: ...t place your phone and accessories on top of them When searching for location buildings directions and distance please do not rely solemnly on the map in your phone these applications are only for reference purposes Map directions and location info is provided by service provider these info is changing all the time and in some places these features are not supported so map route and compass may be...

Страница 14: ...o not use the device to avoid losing security guarantee Please do not use mobile phone around poor signal or high accuracy electronic equipment Interference from radio wave may cause misoperation or other troubles for electronic equipment Mobile phone may interfere with normal operations of electronic equipment and medical device Please observe related regulations while you are using mobile phone ...

Страница 15: ...ance with RF exposure requirements use accessories that maintain a 1 5cm separation distance between the user s body and the back of the handset The use of belt clips holsters and similar accessories should not contain metallic components in its assembly The use of accessories that do not satisfy these requirements may not comply with RF exposure requirements and should be avoided If you are using...

Страница 16: ...phone damage electric leakage and circuit troubles Do not force the display or use the display to beat other things Otherwise it may cause display damage and leakage of the liquid inside the LCD The liquid of the LCD may cause blindness if it comes in contact with your eyes If that happens flush your eyes with water immediately do not rub your eyes and go to hospital for help Avoid the phone to ex...

Страница 17: ...g suggestions will help you observe warranty terms and prolong the life of the device Do not knock shake or drop the phone to avoid troubles or fire Do not place the battery phone or charger in micro wave oven or high voltage equipment Otherwise it may cause circuit damage fire and other accidents Do not use the phone around flammable explosive gas as it may cause phone damage and fire Do not plac...

Страница 18: ...asily removed please use tissue or soft cloth with water to clean it do not use your fingernails or knife to avoid scratching the screen The socket with dirt may cause poor contact or connection with the charger and your phone may power down without charging Regularly clean the power socket When the phone is transmitting or saving info please do not uninstall the SIM card otherwise you may loose s...

Страница 19: ...iness convulsion eyes or muscle cramp loss of consciousness involuntary body moving or loss of direction please stop using the device immediately and consult your doctor Avoid using the device for too long keep proper distance from your eyes set proper brightness and have rest when needed This device only supports the standard Micro SIM card using non standard SIM card may harm the device Notice O...

Страница 20: ... factory serial number batch number of the accessories battery and charger product model sales date Seller s seal amount and so on 2 Please be sure to fill in your mobile phone warranty card in a complete correct and truthful anner ask the dealer to issue an invoice and keep it in a safe place 1 Within 12 months from the purchasing date if any performance fault listed in the Schedule Mobile Phone ...

Страница 21: ...epaired at a repair shop is not included in the Company s approved repair network B Damage caused by human factors including damages caused by usage under improper operating environment and the failure to observe and understand the user manual 1 Your warranty is only valid under normal use of your device All man made damages and any of the following conditions are out of free warranty but a repair...

Страница 22: ...re 3 If any of our product is required to be fixed you may bring it at any warranty shop in our national warranty network B Faults caused by the Internet and wireless information service providers operators are not covered by the warranty C Our warranty does not cover services verbally promised by the dealer that violates the warranty principles set forth on the warranty card For products that mee...

Страница 23: ...r device for repair please back up all information and data you have saved on the mobile phone for instance phone numbers text messages and pictures before you delete them to prevent loss or damage during the testing and inspection processes In any circumstances OPPO Customer Service Centre and its staff will not be responsible or obligated to back up or recover your information and data or accept...

Страница 24: ...trol failure No sound no sound in one direction or abnormal volume Charger Battery External wired headset Unable to make receive calls normally Except failure caused by networks Casing breakage due to structural or material factors does not work or unable to work normally unable to charge normally using the designated charger The phone is still unable to work normally after charging and the judgem...

Страница 25: ...ls with customer inquiries about OPPO mobile phones providing fast solutions as soon as possible or forwarding the inquiries to the relevant departments urging them to solve the problem s in a timely manner and provide solution s to the customer with feedback It s scope of services including dealing with various inquiries ...

Страница 26: ...26 0PPO Mobile Phone Repair Records Maintenance Record 1 Service Center Name Maintenance Date Fault Description Maintenance Description Original IMEI ESN New IMEI ESN Maintenance personnel signature ...

Страница 27: ...User Information Product Information Dealer Information Model Color IMEI Dealer s Name Date of purchase WARRANTY CARD User Name Zip Code User Address Phone No E mail ...

Страница 28: ...sion reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer ...

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