Troubleshooting
Use this chart to resolve general operational problems. If
there are any problems that you cannot resolve, please
contact your OPPO service center.
Symptom: No sound
Possible Cause and Solution:
•
The unit is not turned on. Turn on the unit by rotating
the Power / Volume Knob
•
The battery is completely drained and the Power
Indicator does not come on. Charge the unit until the
battery is full before using.
•
The volume is too low. Adjust the volume of the source
device, and/or adjust the volume of the HA-2(SE).
•
Incorrect connection to the source device. Please
check the connection by referring to the “Source
Device Connection” section of this guide.
•
Incorrect Source Selector position. Check which input
source is in use and set the Source Selector
accordingly.
•
Line-out is muted when headphones are plugged in.
Unplug the headphones if you wish to use line-out.
Symptom: The unit fails to charge
Possible Cause and Solution:
•
Incorrect cable connection. Check the cable
connection and re-set all cables.
•
Incompatible charger or cable. Please use the supplied
original VOOC rapid charger and data / charging cable.
•
Reset required. Please press and hold the Battery
Check / Power Bank button for 20 seconds until all lit
indicator lights go dark and then release the button.
Symptom: Temporary malfunction
Possible Cause and Solution:
•
The protection mechanism is triggered. Please turn off
the unit, remove all connections, and wait for 30
seconds before trying again.
•
Interference from other devices. Identify interference
by turning off other devices, and then relocate or
replace the offending device.
