SECTION (7) WARRANTY POLICY & PROCEDURES:
LIMITED WARRANTY POLICY & PROCEDURES FOR ONYX FLOOR MACHINES
TO QUALIFY FOR WARRANTY CONSIDERATION:
1.
Machine must be registered at the time of purchase via the ONYX website www.onyxsolutions.com/warranty
OR
by providing the service center with The Proof of Purchase (ie. Purchase Receipt)
2.
The machine must have been purchased from ONYX or an authorized ONYX Distributor.
3.
This warranty extends to the end purchaser only and is not transferable to subsequent owners.
4.
ANY WARRANTY REPAIRS TOTALING OVER $300 MUST BE PRE-AUTHORIZED BY CALLING TECHNICAL SUPPORT @ (800)858-3533
OR THE CLAIM WILL BE DENIED. THANK YOU.
WARRANTY TIME PERIODS: **ONE (1) YEAR OR 1000 HOURS WARRANTY
–
This includes: Propane components (except what is
listed under the (90) days), Regulator, Fuel Lock-off, Carburetor, Clutch, Frame, Deck, Cylinder carrier, and all non-expendable parts.
Machine warrantied to be free from defects in material and workmanship for a period of one (1) year from the date of purchase by
the original end user. (See Exclusions)
**THREE (3) YEAR WARRANTY (KAWASAKI)
–
Kawasaki engines are warranted by engine
manufacturer through a certified Kawasaki service center unless it is diagnosed and determined to be a result of a warrantable
failure regarding Onyx’s fuel system or workmanship which would then result in Onyx taking the responsibility of the warranty
compensation. (See Engine Manual for Kawasaki warranty policy and procedures). **NINTY (90) DAYS OR (125) HOURS
WARRANTY (WEARABLE PARTS
)
–
Belts, Deck Skirts, Pad Drivers, Front Spindle Assembly Bearings, Wheel Bearings & Wheels,
Hoses, Clutch Trigger Assembly, Battery, Starting Solenoid, Throttle & Choke Cables and REGO Fitting to Cylinder & Cylinder.
EXCLUSIONS (Not Covered by Warranty:
1.
TRAVEL EXPENSES:
The end user is responsible transporting the machine to a repair facility or paying the travel expenses.
2.
Parts that fail through normal wear by reason of their characteristics (pads, brushes, bumpers, body molding, skirting, spark plugs,
filters, or other consumable parts.
3.
This warranty does not extend to parts affected by misuse, neglect, abuse or improper maintenance. All defective parts must be
returned to ONYX for credit unless instructed otherwise.
THE OBLIGATION OF ONYX ENVIRONMENTAL SOLUTIONS INC.:
1.
The obligation of ONYX under this Warranty is limited to repairing or replacing, at its option, any part which is proven to be
defective in material or workmanship under normal use for the applicable period stated above.
2.
Warranty repairs will be made by your local ONYX Distributor without charge for parts and labor.
3.
Parts repaired or replaced under this Warranty are warranted only during the balance of the original warranty period. All
defective parts replaced under these warranties become the property of ONYX and must be returned to ONYX (UNLESS OTHERWISE
ADVISED)
WARRANTY SERVICE:
To obtain Warranty service, take your machine and proof of purchase to any authorized ONYX Distributor. ONYX will not
reimburse expenses for service calls or travel. To locate the Distributor in your area, call ONYX customer support
at
1-800-858-3533 or 1-704-827-
9368.
If you are dissatisfied with the service you receive, call or write ONYX customer service department for further assistance.
*ONYX DEALERS
AND DISTRIBUTORS: YOUR COMPANY WILL BE BILLED FOR THE REPLACEMENT WARRANTY PART(S) INICIALLY. YOUR ACCOUNT WILL BE
CREDITED UPON RECEIVING THE DAMAGED PART(S) IF AND WHEN DEEMED WARRANTABLE. IF QUESTIONABLE, PLEASE CALL ONYX TECHNICAL
SUPPORT FOR AUTHORIZATION. 1-800-858-3533
DISCLAIMER OF CONSEQUENTIAL: ONYX ENVIRONMENTAL SOLUTIONS INC. DISCLAIMS ANY RESPONSIBILITY FOR LOSS OF USER TIME OF THE ONYX MACHINE OR
ANY OTHER INCIDENTAL CONSEQUENTIAL DAMAGE EXCEPT AS STATED IN THE WARRANTY APPLICABLE TO EACH MACHINE. EXCEPT AS STATED IN SUCH
WARRANTIES, THE COMPANY DOES NOT OTHERWISE WARRANT ANY MACHINE AND NO WARRANTY, EXPRESS, IMPLIED OR STATUTORYIS MADE BY THE
COMPANY. COPPYRIGHT 2008
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POLICY UPDATED 8/2013
