11
EN
7 Troubleshooting
Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, contact Onkyo service center. When
you contact Onkyo, make sure that the device
is nearby and the model number and serial
number are available.
General
No power
•
Make sure that the AC power plug is
connected properly.
•
Make sure that there is power at the AC
outlet.
•
Recharge the built-in battery.
No sound
•
Adjust volume on the speaker or the
Bluetooth-connected device.
•
Make sure that your Bluetooth device is
within the effective operational range.
No response from the speaker
•
Restart the speaker.
About Bluetooth device
The audio quality is poor after connection
with a Bluetooth-enabled device.
•
The Bluetooth reception is poor. Move the
device closer to this speaker or remove
any obstacle between them.
Cannot connect with the device.
•
The Bluetooth function of the device is
not enabled. Refer to the user manual
of the device for how to enable the
function.
•
The speaker is not in pairing mode.
Hold to enter pairing mode, and then
try again.
The paired device connects and
disconnects constantly.
•
The Bluetooth reception is poor. Move
the device closer to this product or
remove any obstacle between them.
•
For some devices, Bluetooth connection
may be deactivated automatically as
a power-saving feature. This does
not indicate any malfunction of this
speaker.
The speaker is in demo mode and not
working as usual.
•
The demo mode is not intended for
end users. You may have activated this
mode by accident. In this case, press
and hold for 15 seconds to exit demo
mode and enter standby mode. Then
you can power on and operate the
speaker as usual.
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