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9. Defects or damage resulting from cellular signal
reception or transmission, or viruses and 3rd party
software problems introduced into the product.
10. Free warranty replacements and repairs are only
valid in the country or region of purchase. Please
contact OnePlus Customer Support for more details.
Return Policy (Limited to Europe)
OnePlus phones and accessories are made to the
highest standards and undergo rigorous testing. If
you are not satisfied with your OnePlus product for
any reason, you may request a return within 15
calendar days of delivery. Once we approve your
return request and receive the product, we will
perform standard inspection. And if the product
passes the inspection, we will give you a full refund.
Any shipping and handling fees incurred in the return
process are not covered by the refund.
Return requests made outside of the 15-day period
will not be accepted. We may also choose not to
accept returns within these circumstances:
