7. Error Messages and Troubleshooting
41
EN
appears
The pulse rate is not
detected correctly.
Apply the arm cuff
correctly, then take
another measurement.
Refer to sub-section 2.6.
Remain still and sit
correctly during a
measurement.
If the “
” symbol
continues to appear, we
recommend you to
consult with your
physician.
/
appears
does not flash
during a
measurement
appears
The monitor has
malfunctioned.
Press the [START/STOP]
button again. If “Er” still
appears, contact
customer service. Refer
appears
The monitor cannot
connect to a smart
device or transmit data
correctly.
Follow the instructions
shown in the app. If the
“Err” symbol still appears
after checking the app,
contact customer service.
Refer to section 12.
flashes
The monitor is waiting to
pair with the smart
device.
Refer to sub-section 4.1
for pairing your monitor
with your smart device, or
press the [START/STOP]
button to cancel pairing
and turn your monitor off.
flashes
The monitor is ready to
transfer your readings to
the smart device.
Open the app to transfer
your readings.
Display/
Problem
Possible Cause
Solution
