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You have completed a measurement but cannot see results?
A working Internet connection is required in order for the measurement results to be calculated. If
there is a blue dot indicator next to sync button, it indicates that you have done measurement(s)
without Internet connection. To calculate and see results, make sure that you have a working Internet
connection and then tap the sync button.
If you have measured yourself with some other device, tap the sync button to retrieve measurements
from the Omegawave cloud.
ECG graph appears odd?
If your ECG graph looks like the illustration below, cancel the measurement and connect the sensor to
your charger using the micro-USB charging cable for a few seconds. Check that the sensor’s LED light
turns red. This will reset the sensor and the problem should disappear.
Measurement was cancelled because the DC Potential values were out of range?
This may happen if you are reusing old electrodes or they have dried due to improper storage. Always
use unused electrodes and make sure that you properly seal the electrode bag to prevent drying.
DC Potential signal is not detected?
Ensure that you are using unused electrodes and that you have connected the DC cable to your
forehead and palm electrodes. If the application still indicates that it is unable to detect the DC
Potential signal, it can mean that the micro-USB connector of the sensor may be broken. In this case,
contact Omegawave support for further assistance:
http://community.omegawave.com
The sensor cannot be charged?
If you cannot see the LED light turning red when the sensor is connected to a power supply with the
micro-USB cable, it means that the sensor is already fully charged. It can also mean that the micro-USB
connector of the sensor may be broken. In this case contact Omegawave support for further
assistance:
http://community.omegawave.com
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