7-1
Section 7 - Troubleshooting
The information provided in this section should solve most of the common
problems you may experience when installing or operating your wireless
System. If the problems and solutions outlined here do not solve your
problem, please contact Omega’s customer service department. Contact
information can be found in Section 2 of this manual or by visiting omega.
com.
7.1 Connector/Transmitter Troubleshooting
Problem
Solution
1. Unit will not enter
a. Check USB cable connection
“Setup” mode
b. Contact Customer Service
2. Configuration Utility
a. Check USB cable connection to device being
will not connect
programmed
b. Confirm you are in the “SETUP”mode. See Section 3
c. Contact Customer Service
7.2 Receiver Troubleshooting
Problem
Solution
1. Unit will not turn on
a. Check power cord connections
b. Unit requires service, contact Customer Service
2. Analog output stays
a. Verify that none of the following conditions exist:
at maximum value
1. The end device selected for this analog channel has a
(5.05V, 10.10V, 20.20mA)
defective or open sensor.
2. The end device is measuring a process that has a
value greater than the upper limit of the input range
of the end device.
3. The end device is measuring a process that has a
value greater than the upper scale value set for the
analog output of the receiver.
4. The receiver is not receiving a signal from the end
device having the end device address selected for
this analog channel.
3. Analog output
The end device is measuring a process that has a
value
stays at zero
equal to or less than the input
range of the end device,
(for voltage output):
or the lower scale value that is set for the analog
output of the receiver.
4. Analog output
The end device is measuring a process value that is
stays at 3.8mA
less than the input range of the end device, or the
(for mA output):
lower scale value that is set for the
analog output of the receiver.
Troubleshooting
7
