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21
Troubleshooting
You may solve the problems you may encounter with your product by checking the following points before
calling the technical service.
Problem
Possible Cause
What to Do
Oven does not operate.
Power supply not available.
Check for power supply.
Gas supply not available.
Check if main gas valve is open.
Check if gas pipe is bent or kinked.
Make sure gas hose is connected to the
oven.
Check if suitable gas valve is being used.
Turns off during cooking.
Operating continuously for too
long.
Let the oven cool down after long cooking
cycles.
More than one plug in a wall
socket.
Use only one plug for each wall socket.
Oven door is not opening
properly.
Food residues jammed between
the door and internal cavity.
Clean the oven cavity and try to re-open the
door.
Lighter not operating.
Tips or body of ignition plugs are
clogged.
Clean tips or body of ignition plugs of gas
burners.
Gas burner pipes are clogged.
Clean gas burner pipes.
Electric shock when touching
the oven.
Not grounded properly.
Make sure power supply is grounded
properly.
Ungrounded wall socket is used.
Water dripping.
Water or steam may generate
under certain conditions
depending on the food being
cooked. This is not a fault of the
appliance.
Let the oven cool down and then wipe dry
with a dishcloth.
Steam coming out from a crack
on oven door.
Water remaining inside the
oven.
Oven does not heat.
Oven door is open.
Close the door and restart.
Oven controls not correctly
adjusted.
Read the section regarding operation of the
oven and reset the oven.
Fuse tripped or circuit breaker
turned off.
Replace the fuse or reset the circuit
breaker. If this is repeating frequently, call
an electrician.
Smoking during operation.
When operating the oven for the
first time.
Smoke comes out from the heaters. This is
not a fault. After 2-3 cycles, there will be no
more smoke.
Food on element.
Let the oven cool down and clean food
residues from the element.
Burning or plastic odour emitted
during operation.
Plastic or other non-heat
resistant accessories are being
used inside the oven.
Always use oven safe cookware.
Oven does not cook well.
Oven door is opened frequently
during cooking.
Refrain from opening the oven door
frequently. If you open the door frequently
the internal temperature drops and
therefore the cooking result will be
influenced.
Internal light is dim or does not
operate.
Foreign object covering the lamp
during cooking.
Clean internal surface of the oven and
check again.
Lamp has failed.
Replace with a lamp with the same
specifications.
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