6 Troubleshooting
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6
Troubleshooting
If any problems occur while you are installing the camera, try one of the solutions
described in this chapter. Look for the description that corresponds to your problem,
then go to the corresponding page for more details.
6.1
The installation program won't start
Problem description:
You have placed the software DVD in the drive, but the
installation program doesn't start automatically.
Possible problem:
Your computer's autorun function has been switched off.
Solution:
Start the installation manually. Do the following:
1)
Start MS-Windows Explorer and double click the DVD drive.
"
All of the available drives are displayed.
2)
Double click the DVD drive.
"
The contents of the software DVD are displayed.
3)
Double click the file with the name
setup.exe
.
"
Now, the installation program starts.
6.2
The camera can't be found
Problem description:
You have successfully installed the software with which you
want to operate the camera and have connected the camera to your computer.
However, the wizard doesn't start or your software can't acquire any images from
the camera. Possible problems:
The connection is faulty
The camera was not selected
The camera was not selected
The operating system is not suitable
Solution:
Check the description of possible problems listed below.
