When you return to your stove fully open both air controls until you have a good fire and then set
to normal operating levels. Do not add fuel until the fire bed is hot and red, then add a little for the
first time and allow that to ignite before adding more. During overnight burning the stove glass will
blacken but when a hot fire is established again this should burn off allowing a clear view of the fire.
Stove Maintenance
Check stove regularly
Initially, we recommend you check your flue system at least once per month, after the first few
months you will notice a pattern of soot and creosote build-up and you can then determine an
appropriate inspection interval suitable for your stove installation. Other checks as listed below
should be carried out at least twice per year. If you notice anything wrong at any time it should be
repaired immediately. Never use a stove that is in any way damaged or has a damaged flue
system.
Check your flue system for build-up of soot or creosote and for signs of damage to joints. To
check flue outlet remove top baffle by lifting and pulling out at end. Use a torch to check flue
outlet. Clean and repair as necessary. Always replace top baffle before relighting stove.
Check that glass is not cracked or chipped and the sealing rope is in good condition.
Replace as necessary.
When the room is dark use a torch to check the sealing of the stove at the edges and
corners for leaks. Any leaks or cracks found should be repaired with fire cement, cracked or
damaged parts should be replaced with genuine spares.
Check that stove door is tight and well sealed when closed. Place a strip of paper into the stove
and close the door, then try to remove the paper, you should feel some resistance; then proceed
to check several points around the door. If the paper pulls out too easily replace the rope and
seal a suitable high temperature sealant.
Replacing parts
Always use genuine replacement parts. Only ever make replacements when the stove is cold.
Surface finish
The stove should only be cleaned using a damp cloth. Some cleaning products may leave stains
on the stove surface. Never use abrasive cloths as these may scratch the surface. Painted stoves
can be re-painted by using a good quality, high temperature stove paint. When re-painting, make
sure there is plenty of ventilation and follow the manufacturer's instructions. Allow the paint to fully
dry before lighting the stove and allow extra ventilation for the first couple of fires, due to possible
fumes as paint cures.
Wetback (Boiler)
Check the surface of your boiler regularly, if you find a build-up of creosote scrap away with a flat
steel scraper. This build-up of creosote will insulate the boiler and reduce the heat absorbed by the
water.
Trouble-shooting
Fire not burning
A stove not burning is generally caused by either a shortage of air and/or incorrect or damp fuel
If fuel is not the problem check
the air controls are open,
there is no blockage in the flue system,
the open end of the flue is above the height of any nearby obstructions
there is a sufficient air supply into the room and this supply is not being taken by an extractor
fan.
Glass blackens
Glass usually blackens when
fuel is not being burned efficiently because of starvation of air
bad quality or damp fuel is being used
balance between primary and secondary air is incorrect
Try to introduce more air into the stove, especially through the secondary air control on the top
of the stove door as this air flows down over the glass to help burn off the creosote.
For optimum efficiency always use a good quality fuel.
Smoke in room
If the stove is properly installed it should not emit any smoke into your room. Should this happen,
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