7
6
ERROR MESSAGE “ERR”
If the digital screen shows an “ERR” message,
it means that the flat iron switched to standby
mode for safety protection. Please follow the
following steps:
1. Turn flat iron OFF and unplug it from
outlet.
2. Wait about 2 minutes leaving the flat iron
unplugged. Then plug in your flat iron
into outlet and turn it ON.
3. If the “ERR” message has disappeared,
you can resume using your flat iron.
4. If the “ERR” message is still visible,
discontinue use of the flat iron and
contact Olivia Garden or your local
authorized distributor.
5. Refer to the warranty section of this book
for more details.
Note: An “ERR” message can be a sign that
the flat iron is not functioning properly or that
it is not reaching the temperature as expected,
and that the iron switched to a standby mode
for safety protection.
Care & Maintenance
To ensure optimum performance of your
Olivia Garden flat iron, the plates should
be cleaned regularly.
• Before cleaning, ensure that the flat iron
is switched OFF, has cooled down and is
unplugged from the power supply.
• Use a soft cloth slightly moistened with
water to clean the plates. Do not apply
water or cleaning agents directly onto
the plates.
• Do not use abrasive cleaning agents
or abrasive surfaces that may scratch and
damage the plates.
• To clean the external surface of the
housing, use a soft cloth slightly
moistened with water. Do not spray or
apply liquids or cleaning agent directly
on the body of the flat iron.
• For USA in-salon sanitizing, please follow
your State board’s rules and regulations.
Warranty
This Olivia Garden flat iron carries a limited
warranty against defects in material or
workmanship for 24 months.
This limited warranty DOES NOT COVER:
• Normal wear and tear such as shorts in
the power supply cord or plug.
• Damage due to external factors, misuse
or abuse such as but not limited to:
dropping, foreign objects being placed
on the plates, wrong voltage supply,
neglect in safety precautions
• Tampering such as repair or attempted
repair by an unauthorized party
• Damage resulting from use of
unauthorized attachments
WHERE VALID
The limited warranty is valid only in the United
States (excluding territories) & Canada.
Outside of the United States, contact your
local distributor for warranty terms and
service. Flat iron must be purchased from an
authorized Olivia Garden reseller. Void where
prohibited.
WARRANTY REQUIREMENTS
1. Register your flat iron within 30 days
of purchase (visit
oliviagarden.com/
ogi/warranty/flatiron.php
for warranty
registration)
2. Copy of original proof of purchase from
an authorized Olivia Garden distributor
HOW IT WORKS
1. Return flat iron with postage paid to:
Olivia Garden, 2805 Verne Roberts
Circle, Antioch, CA 94509
Attn: Flat Iron Warranty Department
2. Include in your package:
- The flat iron well packaged to avoid
damage during shipping
- Copy of the original proof of purchase
from an authorized Olivia Garden
distributor
- Payment of USD $18 (continental USA)
or USD $28 (Hawaii, Alaska &
Canada) made payable to Olivia
Garden for postage, handling &
insurance
- Filled out Warranty Return form on p.9
(continue on page 8)
EN
EN
