28
Service Guide
Replacing Parts
To enter the service mode and verify the FRU
1
Make sure that the Fiery ES is connected to the printer, and both service switches are in OFF position.
Figure 12:
Fiery ES service switches OFF position
2
Locate the dongle provided with the FRU kit and connect to a USB port on the Fiery ES.
Remove all other USB devices from the USB connectors.
3
Power on the Fiery ES and allow it to boot without interruption.
4
Make sure that the printer is powered on.
5
Print the Fiery ES Test Page.
6
Ask the site administrator to send a test job to the Fiery ES.
If the same problem persists on the FRU, or if you are unable to perform steps
through
while in the Service Mode,
you may conclude that the old unit was not the source of the problem and does not need to be replaced. In this case, do
not transfer options to the FRU, do not install system software, and do not replace the hard disk drive. Reinstall the old
unit and return the FRU with the unexpended replacement dongle to inventory. For more information about
troubleshooting system problems, see
If installing a FRU solved the problem that you are troubleshooting and you are able to print a Test Page and send a
print job over the network, you are ready to transfer options to the FRU. Service Mode ends automatically when you
transfer options to the FRU.
To transfer options and BIOS information to the FRU
1
Verify the power is turned off on the Fiery ES.
2
Insert the FRU dongle into a USB port.
1
Service switches: Make sure that both switches are in
normal (OFF) position.
1
Service Guide
Y119660-9