Troubleshooting
This chapter identifies the source of common problems that may occur with the Fiery ES and suggests ways of correcting
them.
Troubleshooting process
The following sections identify the sources of common problems that may occur with the Fiery ES and suggest ways of
correcting them.
These sections do not attempt to provide troubleshooting information for attached computers such as PCs, for the printer,
or for extensive networks. Refer problems in these areas to the appropriate service departments and site administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more
complex issues.
on page 43 gives an overview of the Fiery ES components and indicates areas
most likely to require troubleshooting.
•
Try a phone check before you go to the customer site.
“Before you go to the customer site”
on page 44 suggests areas you should check before making a service call to the
customer site. With a phone call, you can find out if the problem is a simple operating failure, or a failure caused by a
network or configuration change. You can ask the customer to check for loose cables on the back of the printer and
loose connections at a power strip or outlet.
•
Check for obvious causes of problems.
•
Check network connections.
on page 44 takes you through the initial visual checks you should make when you arrive at the
customer site.
on page 53 provides guidelines for checking the network connections between the printer and
the computers to which it is connected, as well as information on several printing problems.
Where problems occur
The Fiery ES is a built-in print server for the printer. Problems may occur in one of the following areas:
•
The Fiery ES or the printer
•
The printer interface between the Fiery ES and the printer
•
The printer interface between the Fiery ES and computers that print to it
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Service Guide