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XZAC3273 Service

Manual

1-23

1.11

CONTROL PROCEDURES

1.11.1

Hard Disk control

FAULT ANALYSIS:

•

The Bootstrap does not detect the Hard Disk or takes too long to detect it.

•

Blue screen.

•

The system switches off suddenly.

•

The Hard Disk cannot be formatted

FLOW CHART:

YES

Power on the system

Positive bootstrap

Start Windows

The system stops

If possible, reinstall the

operating system or

replace the HDD

HDD OK

See procedure

Check that the IDE Primary

Master recognizes the Hard Disk

Select Standard CMOS Features.

Press the “DEL” key to enter the

BIOS. Select “Load Optimized

Defaults” and then “Yes”.

Содержание Explora 200

Страница 1: ...Web Cash Explor 200 300 SERVICE MANUAL Code XZAC3273...

Страница 2: ...ne 77 Via Jervis 10015 Ivrea Italy Copyright 2006 Olivetti All rights reserved Printed in Italy at WARNING D Danger of explosion in the case of replacement with a different non compliant type Replace...

Страница 3: ...s rear panel I O board 1 14 1 5 2 1 Jumper JP1 COM1 COM2 Cash Drawer DC Power Setting 1 15 1 5 2 2 Jumper JP2 COM3 COM4 DC Power Setting 1 15 1 5 2 3 Jumpers JP3 JP4 USB DC Power Setting 1 15 1 6 TOUC...

Страница 4: ...5 REPLACEMENT OF THE CD ROM PLAYER 3 7 3 6 REPLACEMENT OF THE RAM 3 8 3 7 REPLACEMENT OF THE CPU 3 9 3 8 DISASSEMBLY OF THE MOTHERBOARD 3 10 3 9 REPLACEMENT OF THE TOUCH SCREEN BOARD 3 14 3 10 REPLAC...

Страница 5: ...describes the installation procedures Chapter 3 describes the disassembly and reassembly operations necessary to service the product PRE REQUISITES The approach to the topics covered in this manual r...

Страница 6: ...VI XZAC3273...

Страница 7: ...ating system that permits use of specialized front store or back office packages This module manages the operator interface and setting of the sales commands sent to the fiscal module if any to carry...

Страница 8: ...the LCD display module with touch screen The rear cover of the module must be removed in order to operate on these components The I O interfaces are located in the front panel USB and CD ROM player an...

Страница 9: ...3 1 2 1 System Front panel Figure 1 6 1 2 2 System Rear panel Figure 1 7 ON OFF BUTTON USB 2 0 CD ROM LPT COM4 VGA MAINS SUPPLY KEYBOARD MOUSE COM1 COM2 COM3 USB 24V POWER USB 12V POWER LAN CASH DRAW...

Страница 10: ...1 4 XZAC3273 IDE1 2 1 2 3 System View of the inside Figure 1 8 FAN HEAT SINK CPU RAM MOTHER BOARD...

Страница 11: ...gure 1 9 1 Front panel 2 Touch screen 3 LCD panel 4 LCD housing 5 Motherboard 6 Inverter board 7 Badge reader board 8 Touch screen board 9 Heat sink fan module 10 Base module housing 11 Badge reader m...

Страница 12: ...igure 1 10 13 CD ROM 14 Front cover 15 Front I O interface 16 CD ROM supporting bracket 17 Side cover 18 Power supply unit 19 Rear I O interface 20 Extractable rear panel 21 Rear housing 13 14 15 17 1...

Страница 13: ...e Manual 1 7 1 3 MOTHERBOARD Figure 1 11 CN1 CN3 DIMM1 DIMM2 PWR1 CN9 IDE1 IDE2 JP1 JP2 JP5 JP9 CN10 CN24 JP3 JP4 CN13 CN11 JP6 CN19 CN31 CN30 CN20 CN21 LAN PWR2 JP7 JP8 CN22 CN14 CN6 CN12 FAN CPU1 JP...

Страница 14: ...act flash connector CN3 Dual Channel LCD interface FAN CPU1 CPU fan power supply CN6 Inverter PWR1 Power connector CN9 I O board connection PWR2 Power connector CN10 HDD LED JP2 VGA cable CN12 Badge r...

Страница 15: ...READER I O BOARD CN6 CN31 CN12 CN9 JP2 IDE1 CN24 CN10 HDD LED ON OFF LED FAN CPU1 FAN MINI PCI COMPACT FLASH DIMM 2 DIMM 1 CN30 LOUDSPEAKERS CN19 FRONT BOARD PWR1 PWR2 POWER SUPPLY UNIT IDE2 VIDEO CN3...

Страница 16: ...Reset 1 2 Default setting 1 3 2 3 Jumper JP9 Power Mode Setting Function JP9 pins closed ATX Power N C AT Power 1 2 Default setting 1 3 2 4 Jumper JP10 CPU Frequency Setting Function JP10 pins closed...

Страница 17: ...5 6 7 8 0 640 X 480 18 bit Single CLOSED CLOSED CLOSED CLOSED 1 800 X 600 18 bit Single CLOSED CLOSED CLOSED OPEN 2 1024 X 768 18 bit Single CLOSED CLOSED OPEN CLOSED 3 1280 X 1024 24 bit Dual CLOSED...

Страница 18: ...EL I O BOARD Figure 1 12 1 4 1 Front panel I O board connectors Connector Function Connector Function CN 1 Not used PWR1 Not used CN 2 Motherboard connection USB 1 USB 3 SW 1 ON OFF button USB 2 USB 4...

Страница 19: ...3 1 5 1 Rear panel I O board connectors Connector Function Connector Function CN7 Motherboard I O connection PWR1 Power connector CN11 CD ROM connection PWR2 Power connector CN12 Audio IDE1 IDE for CD...

Страница 20: ...d JP2 of the rear I O board operating from under the module loosen the screw and remove the cover as shown in the figure The default settings of the jumpers are indicated in the table beside the cover...

Страница 21: ...D 21 22 12V 23 24 5V 25 26 9 RI 27 28 12V 29 30 5V 31 32 COM1 1 DCD 33 34 Default setting 1 5 2 2 Jumper JP2 COM3 COM4 DC Power Setting Pin Function JP1 pins closed 12V 1 2 5V 3 4 9 RI 5 6 12V 7 8 5V...

Страница 22: ...rs Connector Function Connector Function CN1 Motherboard connection CN3 Touch screen connection 1 7 INVERTER BOARD Figure 1 17 1 7 1 Inverter board connectors Connector Function Connector Function CN1...

Страница 23: ...ed are managed by the application program according to the related functions The Explor system supports PS 2 and RD 232 type badge readers Both types have the same hardware Figure 1 18 1 8 1 Badge rea...

Страница 24: ...COM6 COM5 for touch COM6 for badge reader Ethernet controller RTL 8100C 10 100Mb Audio controller AC 97 CODEC ALC202A IT2226E One IDE 40 pin connector primary One IDE 44 pin connector for Slim CD ROM...

Страница 25: ...0 265V AC 47 63 Hz Environmental characteristics EMC Safety FCC Class A EMC EN55022 EN61000 3 2 2000 EN61000 3 3 EN55024 LVD EN60950 1 Operating temperature 5 35 C 41 95 Storage temperature 10 C 60 C...

Страница 26: ...for the BIOS Bootstrap failed or Bootstrap took too long to detect device If the system does not detect the IDE interface or takes too long to detect it reconnect the IDE cable or replace the hard di...

Страница 27: ...ected Check correct setting of the jumpers on the motherboard and compatibility The CF Card is not read Check that the pins of the connector are not damaged or replace the CF Card COM Check that the j...

Страница 28: ...the touch screen Replace the touch screen Interface board Imprecise touch screen Adjust the touch screen Badge reader Check that the reader is connected correctly or replace the reader For serial typ...

Страница 29: ...es off suddenly The Hard Disk cannot be formatted FLOW CHART YES NO YES NO Power on the system Positive bootstrap Start Windows The system stops If possible reinstall the operating system or replace t...

Страница 30: ...the rear cover as described in Chapter 3 Check that the IDE cable A and the power cord of the Hard Disk B are connected correctly Check that the IDE cable of the motherboard C is connected correctly...

Страница 31: ...RT To make the following checks raise and lock the rear cover as described in Chapter 3 Check that there is a difference in potential of 5Vsbc between the terminals of the purple and black wires as sh...

Страница 32: ...inals Figure 1 22 1 11 3 RAM control FAULT ANALYSIS Continuous beep when system is switched on The system is restarted continuously The system switches off suddenly restarts or shows an error message...

Страница 33: ...URE To make the following checks remove the rear cover of the base module and the RAM as described in Chapter 3 Check that the RAM connector is clean Remove any dirt Replace the RAM or insert it in an...

Страница 34: ...affected by mechanical vibrations close to sources of heat or of strong electro magnetic disturbances Make sure that the cooling fan air intake is not obstructed Do not clean the system with abrasive...

Страница 35: ...power supply are optional 2 3 1 Rear panel 9 2 1 3 4 8 7 6 5 Figure 2 1 1 Connect the parallel cable of a printer 2 Connect a serial peripheral 3 Connect video TFT LCD 10 12 4 Connect a Keyboard or Mo...

Страница 36: ...ect cable A to the COM port Connect cable A to the customer display Fasten the customer display to the support using screws E B A C A A D D A E E Figure 2 3 After installing the device check the setti...

Страница 37: ...semble the badge reader proceed as follows Loosen screws A and remove cover B Connect connector C of the module to connector D on the Explor system Fasten the badge reader to the base module using scr...

Страница 38: ...B Connect the VGA cable C to the base module B A Figure 2 6 C Figure 2 7 After installing the device check the setting of the COM port used Refer to the description of the jumpers in the previous chap...

Страница 39: ...necessary to install any system driver on initial start up of the machine The drivers are however eliminare provided on CD so that they can be used if necessary eliminare if the machine is not equippe...

Страница 40: ...Select the drivers for the 200 300 models The CD permits selection of the type of driver and the operating system for which it is to be installed Figure 2 9 XZAC3273 Service Manual 2 7...

Страница 41: ...ct setting and functioning of the following optional devices can be tested using the utility on the Drivers Bank V1 1 CD Cash drawer Epson Standard Badge reader PS 2 or RS 232 Customer display Figure...

Страница 42: ...cash drawer Connect an Epson Standard cash drawer Insert the Drivers Bank V1 1 CD containing the drivers for Explor series models in the CD ROM player Select Cash drawer controller test utility Follo...

Страница 43: ...R Card Reader item select the utility or the test program INSTALLATION OF THE UTILITY Figure 2 13 Select the most recent version Select Disk 1 Click on Setup and proceed with installation Figure 2 14...

Страница 44: ...Figure 2 16 TEST KEYBOARD TEST BADGE READER Figure 2 17 XZAC3273 Service Manual 2 11...

Страница 45: ...32 TEST icon to test the RS232 ports for example via a bar code reader Configure the parameters as required WARNING On selecting the COM port check that this is powered correctly setting the jumpers a...

Страница 46: ...he KRTest exe application Select the RS232 option icon and configure the ports Using a magnetic card check correct functioning of the badge reader or check correct functioning of an RS232 peripheral F...

Страница 47: ...t the display to a serial port Insert the Drivers Bank V1 1 CD containing the drivers for Explor series models in the CD ROM player Figure 2 22 Start the VFD_Test_V1 1 exe application Via Com Port Set...

Страница 48: ...Enter a test and using the Enter key or the keys indicated in the figure select the field required to check correct connection on the display 8 8 8 8 8 8 8 8 Figure 2 42 XZAC3273 Service Manual 2 15...

Страница 49: ...2 16 XZAC3273...

Страница 50: ...replace the main modules of the Explor 200 300 system These procedures describe the operations to be carried out in field by service personnel for correct system maintenance Warning Before disassembli...

Страница 51: ...R COVER To remove the cover of the base module proceed as follows Loosen knurled screws A pull back cover B and remove it Loosen screws C Using handle D pull and lift cover E Figure 3 1 E B A A Figure...

Страница 52: ...Position pins F as shown in the figure so that the cover remains raised F Figure 3 3 For re assembly reverse the above operations XZAC3273 Service Manual 3 3...

Страница 53: ...must be removed as described above To remove the Hard Disk proceed as follows Disconnect IDE cable A and power cord B Operating from above the cover loosen the four screws C and remove the Hard Disk D...

Страница 54: ...y unit the cover of the base module must be removed as described above To remove the power supply unit proceed as follows Remove screws A and lift cover B Disconnect connectors C and D Explor 200 Expl...

Страница 55: ...Operating from underneath the base module loosen screw D Lastly back off screws E and remove the power supply unit E E Figure 3 8 D For re assembly reverse the above operations 3 6 XZAC3273...

Страница 56: ...base module loosen screw A Using an appropriate instrument e g a slotted screwdriver exert pressure on supporting bracket B in order to free the CD ROM C player from its guides WARNING When releasing...

Страница 57: ...er of the base module must be removed as described above To remove the RAM proceed as follows Using a finger press down clip A of the DIMM slot Remove RAM B from the slot A A Figure 3 11 B Figure 3 12...

Страница 58: ...llows Disconnect the 3 pin power cord A of the fan Back off the four screws B in order to remove the fan C Back off the four screws D in order to remove the heat sink E Press lever F down and to the l...

Страница 59: ...described above To remove the motherboard proceed as follows Operating from behind the display disconnect all the connections present on the motherboard Figure 3 15 Remove screws A and B Explor 200 Fi...

Страница 60: ...sides in order to separate the base module including the LCD screen from the housing Disconnect all the remaining connections Explor 200 Figure 3 18 Explor 300 DISCONNECT DISCONNECT DISCONNECT DISCONN...

Страница 61: ...Explor 200 Explor 300 Figure 3 20 Back off lock screws C and remove the motherboard Explor 200 Figure 3 21 C C C DISCONNECT DISCONNECT DISCONNECT C C C C 3 12 XZAC3273...

Страница 62: ...C Explor 300 Figure 3 22 C C C C C C For re assembly reverse the above operations XZAC3273 Service Manual 3 13...

Страница 63: ...e removed and the module must be separated from the housing as described above To remove the Touch screen board proceed as follows Disconnect connections A and B Back off screws C and remove the board...

Страница 64: ...d the module must be separated from the housing as described above To remove the Inverter board proceed as follows Disconnect connections A B and C Back off screws D and remove the board Explor 200 C...

Страница 65: ...ed as described above To remove the board I O back proceed as follows Disconnect all the connections present on the board Remove the twelve hex screws A Back off the four screws B and remove the board...

Страница 66: ...r to facilitate the operation To remove the front panel proceed as follows Remove cover A on both side Remove screw B on both side to release the front panel A B Figure 3 29 In this way it is possible...

Страница 67: ...t as described above To remove the I O board front proceed as follows Disconnect connection A If necessary remove the front panel as described above to access the two screws B Back off the two screws...

Страница 68: ...ows Remove screws A and lift cover B Operating from behind the display disconnect all the connections present in order to release the display from the motherboard Explor 200 Explor 300 Figure 3 32 A B...

Страница 69: ...pressure from both sides in order to separate the base module including the LCD screen from the housing Disconnect connections C Explor 200 Figure 3 34 B B A A Explor 300 Figure 3 35 B B A A Explor 2...

Страница 70: ...Only for Explor 300 Open clip A in order to remove the cables A Figure 3 37 Disconnect connections B Explor 200 Figure 3 38 B Explor 300 B Figure 3 39 XZAC3273 Service Manual 3 21...

Страница 71: ...Disconnect the connection of the badge reader board C and remove screws D and E Explor 200 E Figure 3 40 C E E D D E 3 22 XZAC3273...

Страница 72: ...Explor 300 Figure 3 41 D E E E C D E XZAC3273 Service Manual 3 23...

Страница 73: ...Back off screws E and remove the touch screen Explor 200 Figure 3 42 Explor 300 Figure 3 43 E E E E E E E E E E E E E E E E E E E E E E 3 24 XZAC3273...

Страница 74: ...Disconnect the connections Remove screws F Explor 200 DISCONNECT DISCONNECT Figure 3 44 Figure 3 45 F F F F XZAC3273 Service Manual 3 25...

Страница 75: ...Explor 300 Disconnect the connections Remove screws F Figure 3 46 F F F F DISCONNECT DISCONNECT Figure 3 47 3 26 XZAC3273...

Страница 76: ...Remove the LCD panel G G Figure 3 48 For re assembly reverse the above operations XZAC3273 Service Manual 3 27...

Страница 77: ...order to free the base module from the housing and the LCD panel with touch screen 3 14 1 Replacement of the loudspeakers Explor 200 To remove the loudspeakers proceed as follows Disconnect connectio...

Страница 78: ...free the loudspeakers D C D C C D C Figure 3 51 For re assembly reverse the above operations 3 14 2 Replacement of the loudspeakers Explor 300 To remove the loudspeakers proceed as follows Disconnect...

Страница 79: ...Back off screws B four for each loudspeaker Remove loudspeakers C Figure 3 53 C C B B B B For re assembly reverse the above operations 3 30 XZAC3273...

Страница 80: ...d by impacts To remove the badge reader proceed as follows Back off screws A and extract modulo B from the housing as shown in the figure Disconnect connector C of the module to connector D present on...

Страница 81: ...se module including the LCD screen must be separated from the housing as described above To remove the board of the badge reader proceed as follows Back off screws A Disconnect connection B and extrac...

Страница 82: ...UPDATING STATUS DATE UPDATED PAGES PAGES CODE 6 2006 1st EDITION 82 XZAC3273...

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