Problem Solving
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The display shows a communication error. This alarm indicates any of
a number of problems. You may be trying to communicate with an
incompatible fax machine (your machine can only communicate with
ITU-T Group 3 fax machines). The remote machine may not be able to
perform the function that you want, such as polling or confidential
messages. The remote machine may also be out of paper or experiencing
a paper jam. Bad telephone line conditions can also cause communication
errors. Try sending the fax again and check to make sure you are dialling
the correct telephone number. If you have to dial an access digit to get an
outside line, or if you are dialling internationally, you may need to enter a
pause (using the Pause One Touch key) after the access digit or
international dialling code to tell your machine to wait for a dial tone. If
you have frequent problems communicating with a particular remote fax
machine, try programming the number into one of your One Touch keys
and then changing the One Touch Parameters for that One Touch key (see
Dial Directories). Lastly, either your fax machine or the remote fax
machine may need servicing. Try sending a fax to another location to
check your machine.
You sent a fax but the image the remote fax machine received was
very poor. If your document had a lot of small type, complex illustrations,
photos, or was very light or very dark, try changing your Transmit
Resolution and Type of Original settings (see Loading Documents in Basic
Operations). Copy the document on your fax machine to see how it will
transmit. The problem may be caused by telephone line interference. Try
sending the document again later.
You keep getting reports you do not want. Check your user function
settings and turn off the reports you do not want. See Programming.
You sent a fax but it was received completely blank. Make sure that you
have correctly loaded your document face down.
The image received on your fax machine was very poor. Contact the
person sending you the fax and ask them to change their Transmit
Resolution and Type of Original settings. Ask the person to make a copy
of the document on their fax machine to ensure that it is working properly.
Then ask them to send the fax again. If you still have a problem, try making
a copy of a document on your machine to make sure it is working properly.
You tried dialling with a One Touch key or an Auto Dial code but
nothing happened. Make sure that something is programmed into the One
Touch key or Auto Dial code you are using. Check the fax number to make
sure it was entered correctly (see Dial Directories). When you are dialling
with an Auto Dial code, be sure to press the Auto Dial key before you enter
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