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When a Paper Jam Occurs

- 6 -

If the Multi-Purpose Tray (MPT) is closed,
hold both sides of the Multi-Purpose Tray

(MPT), and position it in front of you.

Pull the central lever upward, and open the
front cover.

Pull the jammed paper slowly to remove it.

• When paper is fed from Tray 1, or Tray 2/3/4 (Option)

• When paper is fed from Multi-Purpose Tray (MPT)

Close the front cover.

If the Multi-Purpose Tray (MPT) is not in
use, close the Multi-Purpose Tray (MPT).

When Paper Jam Occurs Inside the
Machine

Hold the handle and lift the scanner part.

Push the top cover open button to open the
top cover.

Multi-Purpose
Tray (MPT)

Front cover

Lever

Front cover

Multi-Purpose
Tray (MPT)

Scanner
part

Handle

Top cover

Top cover open button

Содержание MC770x

Страница 1: ...User s Manual Troubleshooting Guide...

Страница 2: ...ttings tab 22 Network Connection Problems 22 Cannot print with the equipment network connection problems 22 Cannot print with SMB print 23 Client Problems 23 Checking the client status 23 Hardware Pro...

Страница 3: ...ner Cartridge 53 Replacing the Image Drum Cartridge 56 Replacing the Fuser Unit 60 Replacing the Belt Unit 62 Replacing the Inner Finisher Cartridge 64 Replacing the Offline Stapler Cartridge 65 Maint...

Страница 4: ...TROUBLESHOOTING FOR PRINTING P 20 TROUBLESHOOTING FOR COPYING P 25 TROUBLESHOOTING for FAX P 27 TROUBLESHOOTING FOR SCANNING P 29 TROUBLESHOOTING FOR e Filing P 30 TROUBLESHOOTING FOR NETWORK CONNECT...

Страница 5: ...following table to remove the jammed paper When a paper jam occurs in Tray 1 Multi Purpose Tray MPT 1 Remove the paper tray from Tray 1 2 Remove the jammed paper If you cannot see the jammed paper do...

Страница 6: ...ed from Tray 1 or Tray 2 3 4 Option When paper is fed from Multi Purpose Tray MPT 7 Close the front cover 8 If the Multi Purpose Tray MPT is not in use close the Multi Purpose Tray MPT When Paper Jam...

Страница 7: ...gently replace it inside the device 7 Push the fuser unit lock control lever blue toward the back to lock it in place 8 Close the top cover 9 Return the scanner part to its original position Press th...

Страница 8: ...h paper to prevent direct exposure to light Note The image drum the green tube is fragile handle it carefully Do not expose the drum cartridges to direct sunlight or strong light more than about 1 500...

Страница 9: ...m release lever of the duplex unit on the back of device and open the duplex unit cover 2 Remove the jammed paper If you cannot see the jammed paper do nothing and proceed to step 3 3 Close the duplex...

Страница 10: ...the device abruptly It can cause malfunctions 5 Lift the cover to remove the jammed paper 6 Replace the cover and return the duplex unit to its original position This completes the procedure When Pap...

Страница 11: ...ront cover 7 Close the Multi Purpose Tray MPT This completes the procedure When Paper Jam Occurs in Inner Finisher Option There is a paper jam near the Inner Finisher 1 Hold the handle and lift the sc...

Страница 12: ...the control panel 1 Open the RADF cover to remove the jammed document 1 Pull the RADF cover open lever to open the RADF cover 2 Remove the jammed document Proceed to step 2 if you cannot remove the ja...

Страница 13: ...cument do nothing and proceed to step 4 This completes the procedure 4 Open the document holder cover 1 Pull down the lever to open the document holding pad 2 Pull the jammed paper slowly to remove it...

Страница 14: ...2 Open the rear cover of the finisher 3 Pull out the cartridge and remove the jammed staple 4 Place the cartridge 5 Close the finisher cover 6 Return the scanner part to its original position When Sta...

Страница 15: ...When a Paper Jam Occurs 15 2 1 3 4 5 6 7 3 Place the cartridge 4 Close the offline stapler cover...

Страница 16: ...yed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Description Remedy A message appears on the upper pa...

Страница 17: ...ning Open the front cover and follow the guidance The LED print head need cleaning Clean the LED print head Check the original and set it again The original is misfed inside of the Reversing Automatic...

Страница 18: ...AY TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the tray The size of the original is not detected correctly because the original is...

Страница 19: ...your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned...

Страница 20: ...ing paper on the multi purpose tray MPT 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the multi purpose tray MPT and press the START button Printing...

Страница 21: ...the PDL Settings tab in Customization of the Device Settings tab before printing such documents Printer Driver Problems This section describes the troubleshooting for the printer drivers Cannot print...

Страница 22: ...ettings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Adminis...

Страница 23: ...oblems P 22 Network Connection Problems P 35 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the...

Страница 24: ...rly Are copy jobs output properly Next Step Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the...

Страница 25: ...rsing Automatic Document Feeder is not fully lowered Lower it fully to block outside light The document glass platen sheet scanning area and guide are stained Clean them The copy density is set too da...

Страница 26: ...colored part Overall blackish originals Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For furth...

Страница 27: ...ne busy Retry communications 0051 Fax line cable disconnected Check if the fax line cable is connected To clear the message press the RESET button twice 0053 Security mismatch in relay or mail box tra...

Страница 28: ...correctly facing up When placing the original on the document glass specify the original size Black lines are shown in the image that was sent Is the scanning area of the Reversing Automatic Document...

Страница 29: ...file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refe...

Страница 30: ...n window until the processing on the sub window has been completed Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable...

Страница 31: ...has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete un...

Страница 32: ...vity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Next Step Contact your dealer 5 Confirm whether the Ethernet cable is no...

Страница 33: ...upports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s website for information about product updates and technical suppo...

Страница 34: ...P settings correct Next Step The settings are not binding contact your dealer 4 Try to ping the equipment again Did the equipment respond to the ping End Next Step 5 Can you ping the equipment from an...

Страница 35: ...name unique Next Step Set up the device name correctly 3 Is the workgroup name valid and correctly entered Next Step Set up the workgroup correctly 4 When IPv4 is supported Is the WINS server address...

Страница 36: ...Can you print to the equipment End See the following section to fix the problem P 22 Cannot print with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX pr...

Страница 37: ...d 2 Select Add a printer in the Devices and Printers folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4...

Страница 38: ...ot set up properly possibly because the installation procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or downloa...

Страница 39: ...the SSL compression Please disable the SSL compression on the RADIUS server Handshake failure Unsupported encryption may be set on the server Make sure to use the supported encryption method Illegal p...

Страница 40: ...iption I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name...

Страница 41: ...lace the Toner Cartridges Printer Error 2 This icon indicates You need to remove paper from the face down up stacker of the equipment You need to remove paper from the receiving tray of the Finisher Y...

Страница 42: ...in Tray 3 Please Add Paper Set the paper in the tray Paper Empty in Tray 4 Please Add Paper Set the paper in the tray Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on t...

Страница 43: ...rints has become 0 The number of prints specified in department and user management has become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0...

Страница 44: ...Security Mismatch in Relay or Mail Box transmission Confirm the remote party s Security Code system password and your setup 00B0 00B5 00C0 00C4 00D0 00D2 Signal Error or Line Condition Error Reattempt...

Страница 45: ...send the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Emai...

Страница 46: ...is correctly set and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set 3E20 POP3 server communication timeout Ask your administrator whether the...

Страница 47: ...trator 2C45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60...

Страница 48: ...ts after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings a...

Страница 49: ...k ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power...

Страница 50: ...ze color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BB0 Job canceled The job was canceled 2BB1 Power failu...

Страница 51: ...ox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still persists divide the document and transmit again 2553 Mailbox name not allowed C...

Страница 52: ...2 1 3 4 2 Maintenance Replacing Consumables Maintenance Units P 53 Maintenance P 66 Moving or Transporting the Machine P 71...

Страница 53: ...oner is accidentally inhaled gargle with large amounts of water and get plenty of fresh air Consult a doctor if necessary If toner gets on hands or skin wash it off with soap and water If toner gets i...

Страница 54: ...abel color 2 Rotate the blue lever on the toner cartridge in the direction of the arrow until it stops The position of the lever is as follows The toner cartridge can be removed The toner cartridge Is...

Страница 55: ...pe from is facing down Align the hole in the left end of the toner cartridge with the post in the image drum 6 Press the right side of the toner cartridge securely into place 7 Rotate the blue lever o...

Страница 56: ...of children If children swallow toner consult a doctor immediately If toner is accidentally inhaled gargle with large amounts of water and get plenty of fresh air Consult a doctor if necessary If ton...

Страница 57: ...e to print Depending on your settings the toner might run low before the message Please open close top cover is displayed Envelopes post cards labels and thick paper may use the color drum even when t...

Страница 58: ...ridge that are currently in use we recommend using a new toner cartridge for the following reasons Print quality may deteriorate if more than a year has passed since the toner cartridge was opened New...

Страница 59: ...er on the toner cartridge in the direction of the arrow until it stops 6 Install the image drum cartridge 1 Make sure that the label color of the image drum cartridge matches the label color in the ma...

Страница 60: ...er problems We recommend replacing the fuser unit as soon as possible Replace the fuser unit 1 Press the POWER button until a pip sound is heard Shutdown is in progress appears for a while and then th...

Страница 61: ...e if the printer is not used for long periods of time or is to be transported Make sure to store safely 3 Move the blue lock control lever on the left and right of the fuser unit in the direction of t...

Страница 62: ...o print before the message Replace Belt appears Note Even after the message Replace Belt appears you may still be able to print by opening and closing the top cover However we recommend replacing the...

Страница 63: ...es to direct sunlight or strong light more than about 1 500 lux Do not expose them to room lighting for more than 5 minutes 5 Install the new belt unit 1 Remove the new belt unit from its packaging 2...

Страница 64: ...ridge 1 Press the POWER button until a pip sound is heard Shutdown is in progress appears for a while and then the power is turned OFF Note Do not turn off the device abruptly It can cause malfunction...

Страница 65: ...cartridge 1 Remove the new cartridge unit from its packaging 2 Place the cartridge 9 Close the finisher cover 10Return the scanner part to its original position Replacing the Offline Stapler Cartridg...

Страница 66: ...ean the surface of the machine with a soft cloth moistened with water or a neutral detergent 2 Dry the surface of the machine with a soft dry cloth Cleaning the document glass glass surface If the doc...

Страница 67: ...plastic parts or paint 1 Pull the RADF cover open lever to open the RADF cover 2 Clean the document transporting roller 1 Clean the roller with a soft damp cloth Memo Rotate the roller manually making...

Страница 68: ...feed roller and pad when you experience frequent paper jams When cleaning the tray 1 Pull the paper tray out 2 Wipe the two feed rollers with a soft damp cloth 3 Wipe the roller with a soft damp cloth...

Страница 69: ...ller cover 7 Fold the paper support and close the multi purpose tray Clean the LED heads Clean the LED heads if white streaks appear or fading occurs when printing or when characters become smudged 1...

Страница 70: ...of each LED head lens with soft tissue Note Do not use solvents such as methyl alcohol or paint thinners They will damage the LED heads 5 Close the top cover 6 Return the scanner part to its original...

Страница 71: ...switch OFF 2 Remove the following parts Unplug the power cord and ground wire Remove any cables Remove any paper from the trays 3 Three or more people are required to safely move the machine For the e...

Страница 72: ...n progress appears for a while and then the power is turned OFF 3 Turn the power switch OFF 2 Remove the following parts Unplug the power cord and ground wire Remove any cables Remove any paper from t...

Страница 73: ...sition 9 Separate the main printer unit from any additional tray units If there are no additional tray units proceed to step 10 The separation procedure is the exact opposite of installation For more...

Страница 74: ...2 1 3 4 3 Appendix Battery Disposal P 75...

Страница 75: ...ry Disposal Battery Disposal This machine uses a lithium battery If the terminal of the battery short circuits explosion or fire may occur To waste the battery insulate the negative and positive poles...

Страница 76: ...2 1 3 4 4 Index...

Страница 77: ...2 41 staples empty 42 toner empty 41 IPP print 36 L LDAP authentication 34 LDAP search 34 Local Discovery 33 Locating the equipment 32 33 LPR print 23 35 M Maintenance 66 document holding roller 67 do...

Страница 78: ...July 2014 45510802EE Rev3...

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