Other Troubles
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Scanning Troubles
Memo
If the following information does not solve the trouble, contact Oki Data's customer support center.
Image Quality Troubles
Memo
If the following information does not solve your trouble, contact Oki Data's customer support center.
Symptom
Point to check
Remedy
Reference
Cannot start scan job.
Is the machine turned on?
Turn on the machine.
Is the cable connected to the
machine?
Check the cable connections and
connect them properly.
Is there any damage to the cable?
Change the cable.
Is the network setting done
properly?
Do the network setting properly.
Is an error occurring?
Follow the instructions displayed on
the display screen of the machine.
Transmission and
reception of e-mail
cannot be done.
Did you connect the Ethernet cable
after turning on the machine?
Turn off the machine. Connect the
Ethernet cable and then turn on the
machine.
Is the e-mail address of the machine
set?
Set the e-mail address of the
machine.
Did you enter the wrong e-mail
address?
Enter the correct e-mail address.
Is the SMTP server address setting
correct?
Check the SMTP server setting.
Is the POP3 server address setting
correct?
Check the POP3 server setting.
Is the DNS server address setting
correct?
Check the DNS server address
setting.
Is another job running?
Wait until the other job finishes.
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Is an error occurring?
Follow the instructions displayed on
the display screen of the machine.
Files cannot be saved in
a network file folder.
Is the FTP/CIFS setting right?
Check the profile settings.
Is an error occurring?
Follow the instructions displayed on
the display screen of the machine.
Symptom
Point to check
Remedy
Reference
Vertical white lines
appear.
The LED heads are dirty.
Wipe the LED heads with a soft
tissue paper.
The toner is low.
Replace the toner cartridge.
Foreign materials may be present
on the image drum.
Replace the image drum unit.
The light-shielding film of the
image drum unit is dirty.
Wipe the film with a soft tissue
paper.
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The image drum unit is not
installed properly.
Install the image drum unit
properly.
The ADF document glass is dirty.
Clean the ADF document glass.