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Troubleshooting

When problems such as paper jams occur, see the following explanation or refer to the

Troubleshooting Guide

(PDF)

according to

P.45 “References to the Troubleshooting Guide” in this manual.

Troubleshooting

About Troubleshooting Guide

The

Troubleshooting Guide

(PDF) describes the causes and the troubleshooting of problems when you use the

equipment.

References to the Troubleshooting Guide

Chapter

Title

Section

Chapter 1

TROUBLESHOOTING FOR THE HARDWARE

When This Screen Is Displayed

Messages Displayed on the Touch Panel

Clearing a Paper Jam

Clearing a Staple Jam

Replacing a Toner Cartridge

Replacing the Waste Toner Box

Refilling With Staples

Cleaning the Slit Glass and Main Chargers

Cleaning the Hole Punch Dust Bin

Chapter 2

TROUBLESHOOTING FOR COPYING

Copying Problems

Chapter 3

TROUBLESHOOTING FOR PRINTING

Print Job Problems

Printer Driver Problems

Network Connection Problems

Client Problems

Hardware Problems

Chapter 4

TROUBLESHOOTING FOR SCANNING

Scanning Problems

Chapter 5

TROUBLESHOOTING FOR e-Filing

e-Filing Web Utility Problems

Chapter 6

TROUBLESHOOTING FOR NETWORK
CONNECTIONS

Locating the Equipment in the Network

LDAP Search and Authentication Problems

Printing Problems (Network Related)

Fax Driver Problems

Client Software Authentication Problems

Chapter 7

CHECKING THE EQUIPMENT STATUS WITH
TopAccess

Hardware Status Icons on TopAccess [Device] Tab

Error Messages

Error Codes

Chapter 8

WHEN SOMETHING IS WRONG WITH THE
EQUIPMENT

When You Think Something Is Wrong With the Equipment

Regular Maintenance

Press [JOB STATUS] and then the [LOG] tab on the touch
panel; the LOG menu is displayed. The job history and
error codes are displayed in the LOG menu.
For details of the error codes, refer to the following guide:

Troubleshooting Guide

(PDF): “Chapter 7: CHECKING

THE EQUIPMENT STATUS WITH TopAccess” - “Error Codes”

Error codes

Содержание CX4545 MFP

Страница 1: ...MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Quick Start Guide ES9460 MFP ES9470 MFP CX3535 MFP CX4545 MFP...

Страница 2: ...MFP CX4545 MFP Safety Information This Safety Information describes the necessary precautions for use For your added security be sure to read this booklet first ES9460 MFP ES9470 MFP CX3535 MFP CX454...

Страница 3: ...ment using the browser on your computer Troubleshooting Guide This Troubleshooting Guide describes how to deal with problems such as paper jams as well as how to react to messages displayed on the tou...

Страница 4: ...cription of original paper direction Paper or originals of A4 or B5 LT size can be placed either in a portrait direction or in a landscape direction In this manual R is added to this paper size when t...

Страница 5: ...0 Basic e Filing Operation 32 Basic Printing Operation 34 Basic Menu Operation 36 Chapter 3 MAINTENANCE TROUBLESHOOTING Replacing Toner Cartridge 38 Replacing Waste Toner Box 39 Replacing Staple Cartr...

Страница 6: ...that you use only genuine OKI toner cartridges If you use an OKI recommended toner cartridge you can utilize the following three functions of this equipment Cartridge detecting function This function...

Страница 7: ...Description of Each Component 6 Turning Power ON OFF 13 Placing Paper and Originals 16 Installing Client Software 18 Chapter 1 PREPARATIONS...

Страница 8: ...s unit makes copies on both sides of the paper Open it when paper jams occur 8 Bypass tray Use this to perform printing on special media types such as OHP film waterproof paper etc P 25 Bypass copying...

Страница 9: ...NG FOR THE HARDWARE 7 Slit glass cleaner Use this if white streaks occur on the copied or printed paper Troubleshooting Guide PDF Chapter 1 TROUBLESHOOTING FOR THE HARDWARE 8 Waste toner box When Disp...

Страница 10: ...is button to turn the power of the equipment ON or OFF shutdown 11 Digital keys Use these keys to enter any numbers such as the number of copies telephone numbers or passwords 12 FUNCTION CLEAR button...

Страница 11: ...INT button Use this button to access the printing functions such as private printing in this equipment 22 SCAN button Use this button to access the scanning function 23 Touch panel Use this panel for...

Страница 12: ...l Adjusting the angle of the control panel The angle of the control panel is adjustable between 7 and 52 degrees When changing the angle of the control panel be careful not to catch your hands in the...

Страница 13: ...nt jobs and also allows you to view their performance history 4 Date and time The present date and time are displayed 5 Alert message indication area This shows alert messages such as when the toner c...

Страница 14: ...ry Basic Press this to access the basic keys Symbol Press this to access the symbol keys Other Press this to access the special keys Caps Lock Press this to switch capital letters and small letters Sh...

Страница 15: ...econds for 230 V ES9460 MFP about 99 seconds for 115 V CX3535 MFP and about 160 seconds for ES9470 MFP CX4545 MFP and READY appears When you turn the power of the equipment OFF be sure also to shut it...

Страница 16: ...e power OFF The stored data may be lost or the hard disk may be damaged If a job in process exists when the POWER button of the control panel is pressed Processing job will be deleted Are you sure you...

Страница 17: ...n is pressed when print or fax data are received through a wired LAN or when the time set for Scheduled Print has come 1 The default value set at the factory shipment is 1 minute 2 Any of the START EN...

Страница 18: ...Push in the drawer Be sure that the height of the stacked paper does not exceed the MAX line indicated on the side guides Placing paper Be careful not to catch your fingers when pushing the drawer bac...

Страница 19: ...Feeder optional carefully Reversing Automatic Document Feeder optional 1 Place the originals face up on the original feeder tray 2 Align the side guides to the original length Do not place any heavy...

Страница 20: ...ower ON OFF in this manual 1 1 Insert the Client Utilities CD ROM in the CD ROM drive of a Windows computer 2 2 To install the client software log onto Windows with a user account which enables the in...

Страница 21: ...tion refer to the following guide Software Installation Guide PDF Chapter 2 RECOMMENDED INSTALLATION Setting the printer driver Before using the printer driver you must configure the options installed...

Страница 22: ...Chapter 1 PREPARATIONS 20...

Страница 23: ...Chapter 2 BASIC OPERATION Basic Copying Operation 22 Basic Fax Operation 26 Basic Scanning Operation 30 Basic e Filing Operation 32 Basic Printing Operation 34 Basic Menu Operation 36...

Страница 24: ...MORY CLEAR on the touch panel Printed paper exits to the exit tray of the equipment or the Finisher optional The tray to which the paper exits is indicated by the arrow on the touch panel Select the c...

Страница 25: ...s are different press MIXED SIZE Selecting finishing mode sorting Press FINISHING 1 Press SORT and then 2 OK To set the staple and the hole punch mode the optional finishing devices are needed For the...

Страница 26: ...be made 1 sided original to 2 sided copy 2 sided original to 2 sided copy Setting original mode Press ORIGINAL MODE 1 Select the desired original mode and then 2 press OK The selectable original mode...

Страница 27: ...ty adjustment is set by default Press AUTO to adjust the density automatically Bypass copying Place paper face down on the bypass tray Press PAPER TYPE if the type of the paper you placed on the bypas...

Страница 28: ...g a fax number press BACK SPACE on the touch panel to delete them one by one Or press the CLEAR button on the control panel or CLEAR on the touch panel to delete all the numbers you entered Alternativ...

Страница 29: ...s fax icon Confirming recipients Press DESTINATION The recipient list screen is displayed Select the recipient you want to delete and then press DELETE 2 1 Specifying recipients in groups 1 Press GROU...

Страница 30: ...Press or to switch the pages Press JOB STATUS RESOLUTION Set the resolution based on the fineness of the original ORIGINAL SIZE Set the scan size of the original After each item is set press OK 1 Pres...

Страница 31: ...ess book from the send receive log screen select the record in the send or receive log and then press ENTRY Press RECEIVE to check the fax reception log Registering recipients Press the USER FUNCTIONS...

Страница 32: ...described as follows Press the SCAN button on the control panel Press FILE on the touch panel Storing the scanned data in a shared folder Press SCAN on the touch panel Scanning starts 6 6 1 Set FILE...

Страница 33: ...address of the equipment file_share e g When the IP address of the equipment is 172 16 16 110 enter 172 16 16 110 file_share in the address bar of Windows Explorer Store the scanned data in a Windows...

Страница 34: ...stored and the document name and then 2 press OK Press the START button on the control panel to store the documents 5 5 When Print this document appears press YES if you want to do this as well as st...

Страница 35: ...in thumbnailed form Selected documents can be deleted from e Filing This enables you to make print settings such as selecting the duplex printing mode or adding page numbers Specified pages of the do...

Страница 36: ...lick OK 1 Select the printer driver of the equipment and then 2 click Preferences Properties Click Print OK Printing starts To install the printer driver in a Windows computer refer to the following g...

Страница 37: ...racter strings or graphics on the background of the paper Click the Effect tab in the property dialog box of the printer driver To set not to print blank pages Click the Others tab in the property dia...

Страница 38: ...er of the user logging in is displayed Available printing numbers are displayed depending on the settings of the equipment 5 USER button The shortcut which a user logging in can employ is displayed 6...

Страница 39: ...Replacing Toner Cartridge 38 Replacing Waste Toner Box 39 Replacing Staple Cartridge 40 Regular Cleaning 44 Troubleshooting 45 Chapter 3 MAINTENANCE TROUBLESHOOTING...

Страница 40: ...er K C M Y 1 2 2 Remove the color toner cartridge you want to replace 10 3 Shake the new toner cartridge well to loosen the toner inside 1 2 4 Pull out the seal Then remove the seal on the toner cartr...

Страница 41: ...ste toner box cover 2 Pull out the waste toner box until the opening appears 1 2 3 Screw the lid on the opening of the waste toner box 4 Holding the upper section remove the waste toner box 5 Set a ne...

Страница 42: ...cartridge according to the following procedures 40 1 Open the front cover of the Finisher 2 Take off the staple cartridge 3 Take the empty staple case out of the staple cartridge 4 Install a new stap...

Страница 43: ...sher 2 Take off the staple cartridge 3 Take the empty staple case out of the staple cartridge 4 Install a new staple case into the staple cartridge 5 Install the staple cartridge 6 Close the front cov...

Страница 44: ...ges 3 1 1 3 2 Take the empty staple case out of the staple cartridge 1 2 3 4 Install a new staple case into the staple cartridge and remove the seal bundling the staples 1 1 2 2 5 Install two new stap...

Страница 45: ...out of the staple cartridge 3 Install a new staple case into the staple cartridge 1 2 4 Press down the transparent cover and pull out the seal 5 Install the staple cartridge 1 2 2 6 Close the Finishe...

Страница 46: ...he shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instruction 1 Scanning area surface of the long rectangular glass 2 Original glass Wipe it with...

Страница 47: ...NTING Print Job Problems Printer Driver Problems Network Connection Problems Client Problems Hardware Problems Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems Chapter 5 TROUBLESHOOTING FOR e...

Страница 48: ...n paper jams occur are as indicated by the arrows in the following illustrations Symbols or messages of such as for paper jams occasionally appear on the touch panel For details of the paper jam symbo...

Страница 49: ...wing illustrations The Finisher MJ 1101 the Hole Punch Unit MJ 6103 and the Bridge Unit KN 4530 The Saddle Stitch Finisher MJ 1106 the Hole Punch Unit MJ 6103 and the Bridge Unit KN 4530 If you press...

Страница 50: ......

Страница 51: ...Chapter 4 ADVANCED FUNCTIONS Advanced Functions 50...

Страница 52: ...P 51 in this manual Copying or scanning originals without blank sheets 1 3 5 6 1 3 5 6 P 52 in this manual Storing data in a shared folder as well as sending a fax P 53 in this manual Registering fre...

Страница 53: ...ginals on the Reversing Automatic Document Feeder P 17 Placing originals in this manual 1 1 Press ZOOM on the touch panel 2 2 1 Press MIXED SIZE and then 2 OK on the touch panel 3 3 Press FINISHING on...

Страница 54: ...NG and then in the basic menu for the scanning functions 2 2 Press 1 ON in the OMIT BLANK PAGE setting and then 2 OK 3 3 When scanning 1 2 When copying Press the START button on the control panel Copy...

Страница 55: ...computer connected to the network as well as sending a fax Place the original s P 17 Placing originals in this manual 1 1 Press STORAGE on the touch panel 2 2 1 Specify details such as the file name...

Страница 56: ...ibed here COPY FAX SCAN e FILING PRINT Press FILE on the touch panel 1 1 1 Select PDF in the file format and then 2 press OK 2 2 Change the scan setting as required 3 3 Press TEMPLATE on the touch pan...

Страница 57: ...ified E mail address is as follows Place the original s P 17 Placing originals in this manual 1 1 Press E MAIL and then TO on the touch panel 2 2 1 Specify the E mail address and then 2 press OK 3 3 D...

Страница 58: ...stored in e Filing with the date and time added at the bottom is as follows Select the box in which the desired document is stored 1 1 1 Select the document and then 2 press SETTINGS 2 2 Press TIME S...

Страница 59: ...set such as duplex printing and stapling The following types of files are also available for printing JPEG file PRN file PS file XPS file Connect the USB device to the USB port 1 1 Press the PRINT but...

Страница 60: ...e file menu of the application 1 1 Select the printer driver of the equipment and then click Preferences Properties 2 2 Select Hold Print for the job type in the Basic tab menu 3 3 Click OK to return...

Страница 61: ...hapter 5 INFORMATION ABOUT EQUIPMENT Items Included in This Product 60 Client Utilities CD ROM 61 Client Software 62 Options 64 Logging in 66 Specifications of Equipment 69 Specifications of Options 7...

Страница 62: ...ecurity be sure to read this booklet first Quick Start Guide This manual The Quick Start Guide describes the preparations basic and advanced usage maintenance and regular cleaning of the equipment Cli...

Страница 63: ...driver AddressBook Viewer Remote Scan driver WIA driver e Filing Backup Restore Utility For Macintosh PPD file for Mac OS X 10 2 4 to Mac OS X 10 3 x PPD file for Mac OS X 10 4 to Mac OS X 10 7 x Plu...

Страница 64: ...PPD file for Macintosh This printer driver enables you to print documents from Macintosh computers Mac OS X 10 2 4 to Mac OS X 10 7 x For details refer to the following guides Software Installation G...

Страница 65: ...hapter 7 INSTALLING NETWORK FAX UTILITIES Client software for the e Filing functions TWAIN driver This driver enables you to obtain documents stored in e Filing as an image in application supporting T...

Страница 66: ...added to the Paper Feed Pedestal optional KD 1027 Combined with the 2 drawers in the equipment paper can be fed from 4 drawers in total 7 Finisher MJ 1101 This Finisher enables sort group finishing an...

Страница 67: ...ment The Antenna optional GN 3010 is required The equipment cannot be connected to the wireless and wired LAN at the same time Bluetooth Module GN 2010 This module enables you to perform Bluetooth pri...

Страница 68: ...paper exit or the last entry of any button When department or user management is being used the display returns to the department code or user information input menu When they are not being used the d...

Страница 69: ...ter the information according to the procedure below If a guest user is enabled in the user management function GUEST is displayed on the touch panel Press GUEST to log in as a guest user For the type...

Страница 70: ...LDAP server name is displayed in LDAP instead of DOMAIN The menu for user authentication appears If the displayed domain name or LDAP server name is not yours press to select one belonging to you Pres...

Страница 71: ...164 209 g m2 110 lb Index 30 sheets THICK3 210 256 g m2 140 lb Index 30 sheets THICK4 3 4 257 280 g m2 150 lb Index 30 sheets 6 SPECIAL1 SPECIAL2 5 230 g m2 30 sheets 7 TRANSPARENCY 30 sheets 6 A4 LT...

Страница 72: ...sistance Paper TOMOEGAWA PAPER 2 3 4 SPECIAL2 AquaAce Verbatim 4 TRANSPARENCY 1 A B format BG72 FOLEX LT format CG3700 3M 1 Only Oki recommended OHP film should be used Using any other film may cause...

Страница 73: ...Refer to the Copying Guide Multiple copying Up to 999 sheets digital key entry Excluded image width Black and white Leading edge 4 2 mm 2 8 mm 1 2 mm 0 17 0 11 0 05 Trailing edge 3 0 2 0 mm 0 12 0 08...

Страница 74: ...eight 64 105 g m2 17 28 lb Bond Maximum capacity 2500 sheets 80 g m2 20 lb Bond 2000 sheets 90 g m2 28 lb Bond Height approx 137 mm or 5 4 x 2 Power source DC 5 V DC 24 V supplied from the equipment D...

Страница 75: ...it mm with allowable error of 7 mm or 0 276 Values in parentheses Number of sheets 80 g m2 or 20 lb Bond Unit mm with allowable error of 7 mm or 0 276 Values in parentheses Number of sheets 80 g m2 or...

Страница 76: ...D x 1085 mm 42 72 H Weight Approx 70 kg 154 3 lb Power consumption 100 W max Tray loading capacity of Finisher Upper Tray With mixed paper not loaded Mode Non Sort A4 A5 R B5 LT ST R 8 5 SQ 16K 36 75...

Страница 77: ...remove one sheet after another from the receiving tray since it may fall off the tray Tray loading capacity of Hanging Finisher MJ 1031 MJ 1031 with mixed paper not loaded Mode Non Sort Sort Group St...

Страница 78: ...X Unit Model Name GD 1250 Size of Original A3 A4 A4 R A5 A5 R B4 B5 B5 R FOLIO LD LG LT LT R ST ST R COMP Recording Paper Size 297 mm x 420 mm A3 210 mm x 297 mm A4 148 mm x 210 mm A5 257 mm x 364 mm...

Страница 79: ...power switch 6 MEMORY RX LINE lamps 8 Menu 36 MENU button 8 Message indication area 11 Network interface connector 6 O P ON OFF lamp 8 Operator s Manual Pocket 6 Options 64 Original Cover 64 Original...

Страница 80: ...entrum Wien Sued Liebermannstrasse A02 603 22345 Brun am Gebirge Tel 43 223 6677 110 Drucker Support 43 0 2236 677110 501 Fax Support 43 0 2236 677110 502 Website www oki at OKI Systems Czech and Slov...

Страница 81: ...Santo Antonio 04717 004 S o Paulo SP Brasil Tel 55 11 3444 6747 Grande S o Paulo 0800 11 5577 Demais localidades Fax 5511 3444 3501 e mail okidata okidata com br http WWW OKIPRINTINGSOLUTIONS COM 2NL...

Страница 83: ...ES9460 MFP ES9470 MFP CX3535 MFP CX4545 MFP...

Страница 84: ...45105202EE 6LJ05509000 www okiprintingsolutions com Oki Data Corporation 4 11 22 Shibaura Minato ku Tokyo 108 8551 Japan...

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